Company Description

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your Purpose Will Be:

The Breakfast Supervisor is responsible for the day-to-day management of the Gordon Ramsay at the Mere restaurant, in the absence of the Breakfast Manager. This includes ensuring the highest standards of service delivery, food quality, safety, customer satisfaction, and operational profitability, while supporting sustainable hospitality practices.

Job Description

• To be a visual presence in Gordon Ramsay at the Mere Restaurant, in the absence of Breakfast Manager.
• To run the shift and allocate daily roles to team members in the absence of the Manager.
• Represent the restaurant in any meeting, in the absence of the Restaurant Manager.
• To ensure that all opening service and closing procedures are carried out during the shift and all company documentation is completed.
• To maintain the cleanliness of all areas to the detailed standards.
• To maintain operational stock levels and order as required.
• Communicate correctly and professionally with all colleagues.
• Always remain guest focused and ensure the rest of the team do so.
• To be precise with taking and executing orders from guests.
• To handle any issue/complaints appropriately and inform the Restaurant Manager of the issue and any action taken.
• Take all opportunities to up-sell and create sales daily with all staff on duty.
• Be aware of the daily and upcoming business for the department and the resort as a whole.
• To be accountable for all monies and financial payments while on shift.
• To hold pre-shift meetings before every shift in the absence of the Assistant Manager or Restaurant Manager, as per specification.
• To be familiar with the menu, breakfast, evening, wine list & bar menu.