Hays
Governance Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Your new company
Working for a national charitable organisation, you will be providing support to the FOI and Complaints Manager in the administration of complaints, including logging, acknowledging, disseminating, collating and issuing responses and updating the complaints system with outcomes and files for stage 1 complaints.
Your new role
- Manage the Customer Services and external CEO inboxes, ensuring records are kept in line with the Fund's Retention Schedule, responding to queries, including disseminating to or liaising with services to provide responses to customers
- Log, disseminate and acknowledge reports of concerns from members of the public
- Assist the FOI and Complaints Manager in identifying service improvements from stage 1 complaints
- Log, acknowledge and administer the collation and responding of Freedom of Information requests, escalating to the FOI and Complaints Manager when necessary.
- Provide business continuity cover for other information governance inboxes as and when required
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you need to do now
Get help with your application
Your very own career expert that helps elevate your application to the next level.
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London