Criminal Injuries Compensation
Governance Support Manager (Ref: 21051)
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This position is based at MOJ Buchanan Wharf, Glasgow, G5 8AQ
Job Summary
Please refer to Job Description
Job Description
EO Governance Support Manager
Are you bright, motivated and keen to use your talents to help make a difference to the lives of victims of violent crime?
We are recruiting for someone to fill a Governance Support Manager role at Executive Officer Grade.
The Criminal Injuries Compensation Authority (CICA) is an executive agency of Ministry of Justice. We receive over 40,000 applications a year for compensation, from people who have lost loved ones or have been injured as a result of violent crime. We know financial compensation can never fully redress what they have experienced. Nevertheless, what we do is an important part of providing justice for victims and we take pride that the compensation we pay helps people move forward with their lives.
Some of the material you will access may include upsetting personal accounts of harm inflicted by others. This could include sexual assault and violence against children which is distressing. We recognise the personal impact this may have over a prolonged period and we provide resilience training, to promote wellbeing.
We employ around 350 people and are based in Glasgow city centre, with excellent transport links. We are a small, engaged, productive workforce with a real sense of corporate community. We want to keep improving our services and the way we work to best serve the public, meet new challenges, deliver value for money and ensure CICA is a great place to work.
This position is based at Buchanan Wharf, 10 Clyde Place, Glasgow, G5 8AQ. We currently operate a hybrid working business model, where a typical employee spends 50% of their working time in the office and the remainder at home.
The Role
As a member of the CICA Governance Team, the post holder will report to the HEO Governance Managers and play a vital role in delivering a broad range of governance and assurance activities across the organisation.
Key Responsibilities
- Data Subject Access Requests
- Other data-related requests from police and other agencies
- Internal queries regarding data protection and information security
- Fraud referrals
- Data Security Incident referrals
- Responding to email queries from internal or external agencies
- Monitoring of shared mailboxes
- Maintenance of workflow trackers to ensure timescales are met, provision of guidance to the Governance Support Officer, and escalation of complex requests to the Governance Manager where appropriate
- Supporting the Governance Managers and Senior Governance Manager in maintaining effective corporate governance across the organisation
Essential Criteria
- Excellent written and verbal communication skills with an ability to explain complex information in a clear and simple way to a variety of audiences
- Excellent organisational skills
- Excellent analysis and investigative skills
Desirable Criteria
- Knowledge of Criminal Injuries Compensation Schemes
- Practical experience of applying data protection principles (such as Subject Access Requests and Freedom of Information Requests)
Selection Process
The vacancy process involves 2 stages using Civil Service Success Profiles and will assess your Behaviours, Strengths and Experience.
Stage 1
For the first stage of the vacancy filling process, you will be asked to provide a Curriculum Vitae (CV) and a personal statement of suitability (maximum 500 words) demonstrating evidence of the essential criteria. If applicable, you should also incorporate evidence of how you meet the desirable criteria.
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Remember, this must be evidence based and your answers should be clear, concise and reflect what actions you undertook. You may want to use the STAR(R) approach to respond to each criterion. (Situation, Task, Action, Result, and Reflection).
Stage 2
If you are invited to interview, we will assess you against the following behaviours:
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
During the panel interview, you will be asked Behaviour based questions and Strengths based questions.
Interviews are expected to take place in late September 2026.
We will be conducting all interviews at our office at 10 Clyde Place, Buchanan Wharf, Glasgow G5 8AQ.
Apply and Further Information
Once the application deadline has passed, the job advert will no longer be available. You may wish to save a copy for your records.
A reserve list will be created and will be valid for 12 months. If further vacancies arise for this or similar roles at Executive Officer Grade, candidates may be appointed from the reserve list in order of merit.We offer flexible working 7am – 7pm, Monday to Friday. This role is offered on a full-time (37 hours per week) working pattern; however, we would ask that applicants make themselves available on a full-time, fixed hours basis (9am to 5pm) for the initial training period which takes up to 6 weeks. This is to ensure the best training and consolidation experience for new colleagues.
Queries about the roles may be emailed to Corporate.Support@cica.gov.uk
Person specification
Please Refer To Job Description
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Delivering at Pace
- Making Effective Decisions
Alongside your salary of £29,303, Criminal Injuries Compensation Authority contributes £8,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
- Access to learning and development
- A working environment that supports a range of flexible working options to enhance your work life balance
- A working culture which encourages inclusion and diversity
- A Civil Service pension with an employer contribution of 28.97%
- Annual Leave
- Public Holidays
- Season Ticket Advance
For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.
Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
Security
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a basic (or equivalent) criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised
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