Government Relations and Public Affairs Coordinator (0919)

Please note that this is a part-time position, with working hours of 10:00am to 3:00pm, Monday to Friday.

The Role

The purpose of the role is to support with issues that are often sensitive, of high importance, urgent, and raised on behalf of the customers and communities we serve, to ensure stakeholders managed by the team feel informed and included in Transport for Wales (TfW) activities, and the organisation retains its commitment to openness and transparency.

Role Responsibilities

• Maintain accurate and effective record keeping by working with colleagues across the business to understand progress/development of, and TfW's position on, operational policy and other matters of interest to stakeholders managed by the team.
• Work with colleagues across TfW to coordinate internal responses to casework, managed by the delivery partners to promote the importance of delivery, accountability and transparency is maintained.
• Work with colleagues and relevant teams across TfW to draft responses to correspondence received by political stakeholders, to ensure accuracy and adherence to required processes and governance.
• Seek the necessary approvals to issue responses or escalate matters by following business requirements and protocols, in a timely manner, to prevent reputational damage.
• Source and draft content for communications, such as newsletters and briefings issued by the team, by gathering accurate information from colleagues in Stakeholder Engagement and other relevant teams and writing audience-appropriate content to raise the profile and positive impact of TfW for Wales and Borders.
• Prioritise organisation, ensuring it remains paramount by supporting the delivery of meetings and events managed by the team, including administrative support to our advisory panels, to ensure they achieve the intended outcomes.
• Review and monitor records of proceedings, including parliamentary debates and committees, by capturing and issuing details where TfW is mentioned to ensure brief reports are provided to the immediate team.
• Remain impartial within the political environment and be an ambassador for TfW by promoting our vision and values when delivering projects, attending meetings and in communication with internal and external stakeholders to ensure all elected representatives receive an efficient and professional service from TfW.
• Support the team as required by performing administrative and ad-hoc duties that need to be completed to ensure delivery of an effective government relations and public affairs provision, including e.g. compiling mentions, supporting research and listening programmes.
• Be responsible for own professional development by staying abreast of developments in best practice to ensure the continual improvement of the Government Relations team's approach and contribute to increasing advocacy from elected representatives.