K & W Healthcare
GP Receptionist/Administrator
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Job Title: GP Receptionist/Administrator
Contract Type: Employment Contract
Hours: Full-time, 37.5 hours per week to be worked in accordance to practice operating hours 7.5 hours a day + 30 mins lunch unpaid
Salary: £12.71 to £14 per hour
Immediate Start (Preferred)
Work Authorisation:
- Right to work in the United Kingdom is required.
- DBS Checked
Work Location: On-site
Job Overview
We are seeking an experienced, professional and patient-focused GP Receptionist / Administrator to join our team.
The successful candidate will have previous experience in a GP practice, medical reception or healthcare administration environment, with excellent communication, organisational and telephone-handling skills. Experience using EMIS is essential.
The post holder will provide an efficient, courteous and professional reception and administrative service to patients, visitors, clinical staff, GP practices, secondary care services and other healthcare organisations.
The role requires someone who can remain calm and professional in a busy environment, work effectively both independently and as part of a team, maintain strict confidentiality, and provide a high standard of service to patients at all times.
Duties and Responsibilities
The duties and responsibilities to be undertaken by members of the administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Project Manager, dependent on current and evolving workload and staffing levels:
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- Opening up/locking up of Site premises (where applicable) and maintaining security in accordance with Site Protocols.
- Maintaining and monitoring the appointments system.
- Calling patients and booking appointments.
- Processing telephone requests for appointments, ensuring callers are directed to the appropriate healthcare professional.
- Updating patient records, recording information in accordance project guidelines.
- Taking messages and passing on information.
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Clearing and re-stock consulting rooms as required on Hub sites.
- Dealing with clinical waste.
- Keeping the work area, noticeboards free from obstructions and clutter.
- Participate in team meetings and contribute to process improvement initiatives.
- Monitor the effectiveness of the appointment system and report any problems or variations to the lead/Project Manager.
- Work closely with other staff members to ensure smooth operations.
- Participate in various pilot initiatives as requested.
- Provide exceptional service to patients and external contacts, addressing their needs and concerns promptly.
- Maintain a calm and helpful demeanour, especially in high pressure situation.
- Any other administrative ad-hoc duties that may be allocated.
Management of Medical Records
- Registering patients on Emis community.
- Schedule reschedule and cancel patient appointments ensuring efficient use of time and resources.
- Answer and direct incoming telephone calls from patients, GP practices, and outside agencies in a professional and courteous manner.
- Respond to enquiries, take messages, and ensure timely communication of information to the appropriate personnel.
- Maintain accurate and up-to-date patient records, including personal details, appointment history and medical information as required.
- Create and send Discharge Summaries and other investigation forms/referral electronically to GP Practices.
- Contribute in conducting audits.
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Confidentiality
- Safeguard patient information, whether in verbal discussions, electronic records, or any other form of communication. All information relating to patients & their carer is to be regarded as strictly confidential.
- Comply with data protection regulations at all times.
- Information relating to colleagues, other healthcare workers or the business of the organisation may only be divulged to an authorised person’s in accordance with the organizational policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Specific Requirements for Previous Experience
Essential
- Experience in a Medical Receptionist Role
- Administrative Experience
- Telephone Handling
- EMIS Experience
- Ability to Work Independently
Desirable
- Experience in a General Practice
- Experience in a Customer Service Role Outside Healthcare
- Patient Interaction
- Medical Records Management
- Multilingual Skills
- First Aid or Basic Life Support Training
- Handling Clinical Waste
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