GP Surgery Administration Apprentice

Location

THE CEDARS SURGERY DEAL (CT14 7DN)

Closing Date

Closes on Friday 20 November 2026

Posted On

Posted on 29 September 2026

Summary

We are recruiting for an administrator within our GP Surgery. Your role will be combining hands on office work in a primary care setting covering patient communications, Record management, general office tasks, Secretarial work and IT, alongside studying for a nationally recognised qualification in Business Administration.

Wage
£13,520 to £21,479.90, depending on your age

Training Course
Business administrator (level 3)

Hours
Monday - Friday 9.00am - 3.30pm with half an hour break each day, 32.5 hour week worked across 5 days to include course work.

Start Date
Tuesday 1 December 2026

Duration
1 year 8 months

Positions Available
1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What You'll Do at Work

An Apprentice in an Administrative role in General Practice would train to provide front desk reception duties from time to time, administrative support, Secretarial skills, IT working towards a recognised qualification such as a Business Administrator or Medical Secretary at level 3.

• Secretarial Duties - Letters and referral work
• Reception Duties to include front facing tasks from time to time
• Managing incoming calls, direct enquiries and signposting of patients to the relevant care provider
• Scan, file and accurately enter new patient data while maintaining strict confidentiality and GDPR compliance
• Ad hoc administrative duties to help the management team when required

Where You'll Work

24 MARINE ROAD WALMER DEAL CT14 7DN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training Provider
IPS INTERNATIONAL LIMITED

Training Course
Business administrator (level 3)

What You'll Learn
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required. Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks. Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate. Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge. Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department. Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues. Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation. Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.