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Graduate B2B Accounts Coordinator
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Working Hours & Benefits
Summer Period (April–September)
8:00 am – 5:00 pm
Winter Period (October–March)
8:00 am – 6:00 pm
Location
Harrow
Annual Leave
28 days inclusive of bank holidays
Salary
£30,000 – £32,000 per annum (based on industry experience)
Working arrangements
Full time and office based, with client or site meetings as required
About the Business
We are one of the leading plumbing, heating and electrical companies nationally, serving residential and commercial clients throughout South East England. With almost three decades in the industry, we have worked to build a large, fully equipped team of over 150 members of staff – all focused on providing the best quality service to our customers. We work closely with various known housing associations, local councils as well as catering to the private sector such as schools, hotels, care homes and commercial building.
About the Role
Customer service and account coordination are at the centre of this role. Alongside your day-to-day responsibilities, you will have opportunities to use your interests in project management, operations, engineering, business development or marketing. We welcome graduates who ask thoughtful questions, follow through on commitments and can turn a useful idea into action.
Training and Career Development
- Learn from experienced B2B colleagues and technical teams, with induction, practical guidance and relevant continuing professional development (CPD).
- Build confidence using our job management systems and develop your understanding of client contracts, commercial processes and building services.
- Progress from supporting accounts to coordinating assigned clients, with a pathway towards a dedicated Account Manager role as your capability and performance develop.
Progression will be reviewed against agreed objectives, readiness to take ownership of a portfolio and business needs. You will have opportunities to discuss your progress and development with your manager.
What You Will Do
You will take on responsibilities progressively, with training and supervision appropriate to your experience. Your manager will help you balance client service priorities with development and improvement projects.
Client relationships and customer service
- Support key and strategically important client accounts, learning their sites, priorities, service agreements and communication preferences. Build trusted relationships with client contacts and decision makers.
- Handle calls, emails and enquiries professionally; give clear updates and follow through on queries or complaints. Attend client reviews and meetings, record actions and escalate concerns promptly.
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Operations and project coordination
- Log instructions and coordinate reactive repairs, planned preventive maintenance and project activities with engineers, subcontractors and managers. Confirm access, priorities, deadlines and the next action on each job.
- Track work from initial enquiry to completion and aftercare, including parts, approvals, return visits and handovers. Keep schedules and client portals current, and flag delays or resource issues early.
- Check job reports for missing information and help assemble certificates, photographs and completion packs. Refer technical decisions and safety concerns to the appropriate qualified colleague.
Quotations and commercial administration
- Help prepare quotations using engineer findings, approved rates and supplier prices. Follow up proposals, record decisions and obtain the required approvals for orders, variations and additional work.
- Support purchase orders, material sourcing, cost tracking and accurate invoicing. Work with Finance and Supply Chain to resolve queries, progress completed but un-invoiced jobs and protect agreed margins.
Business development and client onboarding
- Research prospective clients and sectors, maintain prospect records and support agreed outreach, introductory meetings and proposals. Help identify suitable opportunities within existing accounts, including maintenance and renewable energy services.
- Support new client onboarding by gathering site details, contacts, service requirements, purchase order processes and reporting expectations. Coordinate the handover so colleagues can deliver what has been agreed.
Marketing and improvements
- Work alongside our IT department and relevant colleagues on social media content, email campaigns, client brochures, presentations and case studies that explain the business’ services clearly.
- Bring fresh ideas, gather approved project information and help track enquiries and campaign results. Obtain the appropriate approval before publishing content or using client information and images.
- Use client feedback and account data to suggest practical improvements to service, reporting and departmental growth. Help trial agreed changes and assess whether they work.
- Maintain accurate records in BigChange JobWatch and other company systems. Follow the company’s confidentiality, information security, quality, safety and purchasing procedures, and work within your agreed authority.
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What You Will Bring
We welcome graduates from a range of subjects. Business, management, marketing, engineering, building services, project management and environmental or sustainability studies are particularly relevant. Your enthusiasm for serving clients, ability to learn and evidence of initiative will matter alongside your qualification.
Essential Qualities
- A real interest in customer service and a career managing business client relationships in the plumbing, heating and renewables industry.
- Clear written and verbal communication, active listening and the confidence to engage professionally with different people.
- Good organisation, attention to detail and reliable follow-up when handling several tasks or deadlines.
- Initiative, practical problem solving and a willingness to ask for guidance and act on feedback.
- Confidence with everyday digital tools, including email, Word and Excel, and a willingness to learn new systems and work with figures.
- A collaborative approach and the ability to explain how your studies, work or interests could contribute to the department.
Additional strengths we would welcome
You may bring one or more of the following. We do not expect you to have experience in every area.
- Customer-facing experience gained through employment, placements, volunteering or university activities.
- Project or event coordination, process improvement, research or data analysis.
- Engineering or technical knowledge, or an interest in energy efficiency and renewable technologies.
- Sales, business development, market research or an ability to identify commercial opportunities.
- Content creation, social media, design, email marketing or preparing clear presentations and brochures.
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