Ovation Incentives
Graduate Client Success Coordinator - £28,000, Chesterfield
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About Ovation Incentives
Ovation Incentives designs and runs digital reward and incentive programmes for major global brands, the kind of platforms that pay out recognition, loyalty and incentive rewards to millions of people worldwide. We are a technology-led performance agency, and this role sits right at the centre of how we deliver for clients.
We are hiring a graduate to join our Client Success team. No prior office experience required. We are looking for someone sharp, organised and genuinely interested in how a client-facing tech business runs day to day, and we will teach you the rest.
What you will actually be doing
- Learn our platforms from the inside, processing client orders, generating invoices and reports, and keeping records accurate and current.
- Be the first point of contact for our clients' customers and their helpdesk teams by email, so you will develop real client-facing communication skills early.
- Sit in on client calls and business reviews, get exposure to how accounts are managed, and start building the relationships that matter in this industry.
- Trusted to use initiative, spot where a process could work better, and flag issues before they become escalations.
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Why graduates do well here
- Ovation is a small company where every person is visible and every contribution counts.
- You will not be one of a hundred graduates lost in a rotation scheme.
- Work closely with experienced Client Account Managers, learn the commercial side of the incentives industry, and have a genuine path to grow into account management or a specialist platform role.
What we are looking for
- A degree in Business, IT, MIS, Communications or a related field.
- Strong written and verbal English.
- Comfortable with Microsoft Office, particularly Excel (you will be tested on this at interview).
- A logical, problem-solving mindset and good attention to detail.
- Someone who takes initiative rather than waiting to be told.
- Right to work in the UK, as a legal resident.
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Nice to have
- Another language.
- Any exposure to Freshdesk, Zendesk, JIRA or Microsoft Teams (full training provided regardless).
The practical bits
- Hybrid working, with 1-2 days a week in our Chesterfield office and occasional travel to our London head office.
- £28,000 starting salary, flexible working, and real scope for professional growth as you prove yourself.
To apply, send your CV and a short cover letter telling us why this role interests you.
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