Graduate CRM Consultant (HubSpot)

• Build training materials and guides that people actually use.
• Run practical enablement sessions based on real client scenarios rather than platform tours, initially alongside a colleague and over time on your own.
• Create lightweight documentation and handover materials that stop clients depending on a single super-user.

AI-first delivery

• AI is a core part of how we work. It is a human enhancer, not the decision-maker. The consultant leads, applies judgement, and stays accountable for the outcome.
• Use AI to turn messy inputs such as call recordings, emails and notes into clear summaries, options, risks and next actions.
• Use AI to strengthen quality: checking automation logic, generating test scenarios, prompting for edge cases.
• Contribute to how we do this as a company. Share prompts, templates and patterns, and raise issues early on accuracy, governance and security.

This is genuinely an area where a recent graduate can arrive ahead of the room. If you are already good at this, say so in your application.

Breadth and internal work

• Get exposure across the full range of our work: CRM, RevOps, integrations, data and web, so you understand how the pieces connect rather than only the part you happen to be sitting on.
• Support our own internal marketing: campaigns, content, reporting and our own HubSpot portal. It is the fastest way to learn the platform properly, because you are the client as well as the consultant.
• Pick up work outside your immediate brief when it needs doing. We are a small team and that is part of how we operate.

What we are looking for

We are not expecting HubSpot experience or CRM experience. We will teach you that. What we cannot teach quickly is how you think, so that is what we will be assessing.

These five behaviours are how we work, how we will interview you, and how we will talk about your progress in your one to ones. They are not decoration.

• Be curious by default. You ask why before how. You do a bit of digging and then come with a view, not just a list of questions.
• Put people first. You listen properly, assume good intent, and adjust how you work depending on who you are working with. You can be direct without being sharp.
• Own it and be accountable. You take clear responsibility, follow through, and close loops without being chased. If something is slipping, you say so early and bring options.
• Be pragmatic and bias to action. You prefer a workable next step to a perfect plan. You share progress little and often and get feedback early rather than presenting something finished.
• Learn out loud. You share what you have learnt, what went wrong, and what you would do differently. You help the people around you level up instead of keeping what you know to yourself.

Alongside those, one craft skill matters from day one: you can explain something complicated in plain English.

Practically

• A degree in any discipline. We are genuinely open on subject. Design, social sciences, humanities, business and STEM graduates have all done well in roles like this.
• Comfortable in a room with people more senior than you, whether that is clients or colleagues.
• Able to work in a hybrid pattern based around Manchester.

Nice to have, not expected

• Any exposure to CRM, marketing automation or data tools, including through a placement, a society role or a side project.
• Any interest in professional services, legal or financial services.
• Evidence of using AI tools well and thoughtfully.

Your first eighteen months

We would rather show you the path than leave you guessing. You are not expected to be a consultant in year one, and we are not going to pretend otherwise.

• Months 1 to 3. Onboarding, HubSpot certifications, shadowing live client work. You own preparation and follow-up. Nothing client-facing on your own.
• Months 4 to 6. Hands-on configuration under a named owner. Building training materials. Co-running enablement sessions.
• Months 7 to 12. Leading enablement sessions with a colleague reviewing. Owning defined workstreams inside a larger project.
• Months 12 to 18. Moving into the Junior CRM Consultant remit: owning your own workstreams end to end, running enablement sessions unsupervised, and configuring with a checker rather than a co-pilot. The formal review happens once the five behaviours are consistently there, not on a fixed date.

You will have a protected weekly one to one throughout. That is not a status meeting, it is coaching time, and the five behaviours are the framework we use for it.

How we will assess you

We do not run gamified online tests or ask you to record a video interview into a screen.

• Stage one. A short application. A CV and a few paragraphs on your CV about why this opportunity appeals to you, in your own words. In the note, tell us about a time you took something confusing and made it clear for someone else. It does not need to be work. A university project, a society, a side project or a part-time job is all fine.
• Stage two. A conversation with the Head of Delivery. Genuinely a conversation, not a competency script. We will be listening for the five behaviours above, particularly curiosity and learning out loud.
• Stage three. A work sample. We give you a realistic and slightly messy client scenario, you get time to prepare, and we talk it through together. We are interested in the questions you ask before you answer, whether you get to a defensible structure, and whether you can explain it to someone non-technical. There is no single right answer, and we are not looking for HubSpot knowledge. What we are looking for is curiosity before answers, a pragmatic next step rather than a perfect plan, and whether you tell us what you are unsure about.

What we offer

• Salary: £28,000
• Hybrid working based around Manchester
• 30 days + bank holidays
• HubSpot certifications and training time built into your week
• A defined progression route with the destination role written down

If you are close on some of this and unsure whether to apply, apply. We would rather read your application and decide together.