Block MB
Graduate Customer Care
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About Our Client
Our client, is a fast-growing B2B lending business, giving businesses the funding they need to grow. They're on a huge growth trajectory and scaling their team to match - which means real opportunity for people who join early to grow their career alongside the company.
The Role
Our client is looking for a Customer Care Specialist to join their UK team in London. You'll be the friendly, reliable voice their customers speak to when they need help - handling enquiries, resolving issues, and making sure every interaction leaves a great impression of the business.
This role is UK-focused, supporting their UK customer base - no additional languages required. The client cares far more about how you treat people and how quickly you learn than about a finance background. If you've worked somewhere in retail or hospitality that demanded patience, a smile under pressure, and genuine care for the person in front of you, you already have the foundations for this job.
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Key Responsibilities
- Be the first point of contact for customer queries via phone, email and live chat, handling each conversation with warmth and professionalism.
- Resolve day-to-day customer issues efficiently, and know when and how to escalate more complex cases.
- Keep accurate, clear records of every customer interaction in their systems.
- Build genuine rapport with customers, turning first-time enquiries into long-term trust.
- Work closely with the wider Operations and Lending teams to make sure customers get fast, joined-up support.
- Spot patterns in customer feedback and help the team improve how they work.
- Learn the fundamentals of B2B lending on the job - full training provided, no prior finance experience needed.
About You
Our client is prioritising attitude and people skills over a specific CV background. You might be a great fit if you:
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- Have experience in a customer-facing role in retail or hospitality, or similar, where you've dealt directly with the public every day.
- Are naturally personable, with strong communication skills and genuine warmth on the phone and in writing.
- Stay calm, patient and solutions-focused, even when a customer is frustrated.
- Are eager to learn - comfortable picking up new systems and industry knowledge quickly, with plenty of support along the way.
- Are reliable, organised, and comfortable managing a varied workload.
- Are based in or able to commute to London and happy working from their office.
What You'll Get
- A starting salary of £30,000.
- A genuine platform to grow: as the company scales, so do the opportunities for the people who grow with it.
- Full training - no finance background required, just the right attitude.
- A supportive, close-knit team at a business that's growing fast.
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