Impression Recruitment
Graduate Customer Service Advisor
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Role: Graduate Customer Experience Advisor
Location: Harrogate
Salary: £12.71 per hour
Hours: 40 hours per week
An established organisation is seeking a Graduate Customer Experience Advisor to join their team on a temporary basis.
This is a fantastic opportunity for a recent graduate or early career candidate looking to gain valuable commercial experience and develop a career in a customer-focused environment.
- You'll join a professional and supportive team, building your communication, problem-solving, and relationship management skills while supporting customers throughout their journey.
- You'll have the opportunity to gain hands-on experience in a professional setting and develop transferable skills that will strengthen your CV and future career prospects.
Key Responsibilities
- Respond to customer enquiries and provide friendly, professional support
- Build positive relationships with customers and help resolve queries efficiently
- Manage complaints and customer concerns, escalating where appropriate
- Process, update, and amend orders, customer details, and returns in line with company procedures
- Provide accurate and efficient customer service across a range of communication channels
- Work as part of a wider team to ensure customers receive an excellent experience
- Manage competing priorities in a fast-paced environment
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Experience Required:
- Strong communication skills with a confident and professional approach
- A genuine interest in developing a career in customer experience, business, or a related field
- Ability to build rapport and communicate effectively with a wide range of people
- Strong organisational skills and attention to detail
- Ability to work effectively under pressure and manage competing priorities
- Positive, proactive, and willing to learn
- Previous customer service, contact centre, retail, hospitality, or client-facing experience is desirable but not essential
In return, you will receive weekly pay at £12.71 per hour and the opportunity to gain valuable experience within a well-established, customer-focused organisation. This is a great opportunity to develop your professional skills, strengthen your CV, and take your first step towards a successful career.
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Our Guarantee
Thank you for your initial expression of interest in our available vacancy. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the current vacancy. However, we will consider all applications for any available opportunity, present or future, and proactively contact you should we deem there to be a suitable match.
Here at Impression, we are committed to supporting the principles of equal opportunities and prohibit discrimination/harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.
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