Finserve.io
Graduate Customer Support/Success - Fintech Payments
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Graduate FinTech Opportunity
Account Management | Partnerships | Revenue Operations
London | Hybrid | Graduate / Entry Level
Full Training, Mentoring & Ongoing Support Provided
Finserve.io is partnering with a rapidly growing London-based FinTech company to identify ambitious graduates and entry-level talent who want to build a career within the payments and FinTech industry.
Our client has enjoyed two exceptional years of growth, doubling in size, and is preparing for another significant period of expansion over the next 12 months.
As part of that continued growth, they are looking to bring talented people into the business at graduate/junior level, with opportunities potentially available across Account Management, Partnerships and Revenue Operations.
No previous FinTech or payments experience is required. Full training and ongoing support will be provided.
If you're bright, ambitious, commercially minded and looking for an opportunity to build a genuine career within one of the UK's most exciting industries, we'd like to hear from you.
Where Could You Work?
Depending on your strengths, interests, and the requirements within the business, you could join one of several teams.
Junior Account Management / Customer Success
Working with existing customers and helping ensure they receive an outstanding experience. You could be involved in:
- Supporting Account Managers with their customer portfolios
- Building relationships with customers
- Responding to customer queries and helping resolve issues
- Supporting new customers through onboarding
- Monitoring customer activity and identifying opportunities to provide additional support
- Working with internal teams to resolve operational or commercial issues
- Learning how successful long-term customer relationships are developed
- Gradually taking ownership of your own customer relationships as your experience grows
Partnerships Support
Working alongside the Partnerships team and gaining exposure to the commercial relationships that help drive the company's growth. You could be involved in:
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- Supporting Partnership Managers with day-to-day activities
- Helping manage relationships with existing partners
- Researching potential new commercial opportunities
- Coordinating meetings, information, and follow-up activity
- Supporting new partner onboarding
- Working across internal teams to progress partnership opportunities
- Learning how commercial partnerships are developed and managed
- Taking on increasing responsibility as your knowledge and confidence develop
Revenue Operations Support
Working at the intersection of sales, commercial operations, data, and technology, helping the business operate efficiently as it continues to scale. You could be involved in:
- Supporting sales and commercial teams with day-to-day operations
- Maintaining accurate customer and commercial information
- Helping manage CRM data and internal workflows
- Supporting reporting and commercial analysis
- Tracking opportunities and activity across the customer lifecycle
- Helping improve processes and identify more efficient ways of working
- Working with different teams across the business
- Developing an understanding of how data and technology support commercial decision-making
What Will You Learn?
Whichever team you ultimately join, you'll receive structured training and support while developing a broad understanding of the FinTech and payments industry. Depending on your role, you'll gain exposure to areas such as:
- Payments
- FinTech
- Account Management
- Customer Success
- Partnerships
- Revenue Operations
- Merchant Onboarding
- Commercial Operations
- CRM
- Data
- KYC & KYB
- Risk & Compliance
You are not expected to know all of this when you join. The purpose of the opportunity is to give talented people the chance to learn.
Who Are We Looking For?
We're looking for potential rather than years of experience. You may be a recent graduate, approaching graduation, or at the very beginning of your career.
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You'll ideally be:
- Bright, ambitious, and keen to learn
- Commercially minded
- A confident communicator
- Comfortable speaking with customers and colleagues
- Highly organized with good attention to detail
- Naturally curious and interested in how businesses work
- A good problem solver
- Comfortable working with technology and data
- Someone who takes ownership and follows things through
- Comfortable working in a fast-moving environment
- Looking to build a career rather than simply find your next job
Previous experience or knowledge of FinTech, payments, banking, financial services, or technology would be advantageous, but it is absolutely NOT essential.
Why Join?
This isn't about recruiting someone into a narrow graduate role and leaving them there. The objective is to find talented people who can learn, develop, and progress as the company grows.
You'll benefit from:
- Full training and ongoing support
- Mentoring from experienced professionals
- A genuine entry point into FinTech and payments
- Exposure to different areas of a growing technology business
- Real responsibility as your experience develops
- Excellent long-term career opportunities
- A supportive, collaborative culture
- Fantastic modern London offices
- Hybrid working
- The opportunity to join during a major period of company growth
Most importantly, you'll have the opportunity to discover where your strengths lie and build your career in a direction that suits you — whether that's Account Management, Customer Success, Partnerships, Revenue Operations, or another commercial area of the business.
Interested?
If you're looking for your first serious career opportunity and want to join a growing FinTech where you'll be trained, supported, and given the opportunity to progress, we'd love to hear from you.
Apply via LinkedIn or contact Finserve.io for a confidential conversation.
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