The Customer Closeness Company
GRADUATE MARKET RESEARCH EXECUTIVE
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WHO WE ARE
Here at The Customer Closeness Company, our purpose is to put the humanity back into business.
We are customer-centricity specialists who believe that successful companies are close to their customers. We love commercial and we love customer but most of all we love the sweet spot where value for both lies.
We help our clients succeed in a high velocity business environment by building customer into their commercial world – into strategy, decision-making, innovation and culture.
Together we create clarity, conviction and customer value.
We do this in three ways:
- Building Customer Culture via Customer Closeness programmes, training and tools
- Equipping businesses with insight via B2C and B2B qualitative and quantitative research
- Creating customer-inspired strategies for growth via brand positioning, customer experience mapping, and proposition optimisation
WHY JOIN US
We are a boutique agency with a client portfolio that includes some of the world’s most recognisable and valuable brands such as BT, NatWest, M&S, Sainsburys, Aviva and Virgin. We have won AURA’s coveted Insight Impact Award for our work with BT and been awarded Best Small Agency twice.
Our focus is on quality of work - everything we do is about delighting our clients. Our aim is for them to think of their work with us as some of the proudest moments of their career. And we want the same for our team too.
We have a strong training programme and believe in supporting our team and developing from within. Our team get more opportunities and exposure than they might typically get in larger more hierarchical organisations.
If you want to feel proud and excited about the impact of the work you do every day, we are the perfect home for you!
YOUR ROLE IN THE CUSTOMER CLOSENESS COMPANY
As a Research Executive at The Customer Closeness Company you need to be a customer-centricity evangelist and have strong attention to detail.
You will be critical to other team members in delivering work, as well as taking ownership for smaller internal projects alone.
The focus of the role is primarily to provide general administrative support to support Customer Closeness Company team (diaries, travel) and support the business eg Auditing and ordering office stationery as well as to assist with the organisation of Customer Closeness events as required, including:
- Recruitment and venues:
- Manage all aspects of venue sourcing and logistics including setting up digital venues on zoom, ensuring correctly set up and details have been circulated
- To work closely with all external agencies and partners, to ensure that objectives are understood and that key deliverables are met
- Develop and manage project schedules
- Manage recruitment once set up - liaise with field recruitment agencies identifying issues
- Set up recruitment and liaise with field recruitment agencies trouble shooting issues
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Materials:
- Proactively collate materials and stimulus for events
- Add value to stimulus creation
- Creation of Customer Closeness activity packs
- Attend Customer Closeness sessions in a support role as required and adding value by being organised and anticipating client/team needs
- Coding and analysis of event feedback, adding value with how presenting data
- Create and dispatch online questionnaires and collate feedback in an efficient and added value way
- Taking notes in meetings and events that add value and make the report or actions easier to write including contact reports
- Proactively thinking of ways to help speed up report writing eg collating pictures in advance, setting up templates, analysis of pre tasks
- Providing tech support before and during digital sessions
- Undertaking tech calls and solving all issues
- Undertaking Vox pop interviews and getting quality responses
- Proactively writing vox pop guides
- Video editing in a creative and efficient way
- Providing valuable support by proof reading documents and optimising layout
- Helping to optimise documents visually by becoming an expert at Powerpoint and Word and using this expertise across the team
- Taking on elements of debrief writing and showing strong analytical skills
- Taking on elements of project moderation
- Taking on other aspects of research projects eg setting up and managing communities
- Taking on aspects of project management and client liaison
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Skills and management:
- Showing strong support for others in the team
- Showing strong attention to detail
- Showing excellent communication skills (both written and oral) both within the business and externally
- Adding creativity to tasks undertaken to bring freshness
- Demonstration of adding value by thinking of new ways of doing tasks which are better for customers (clients and consumers), and us as a business
- Manage own workload, ensure have tasks to do in downtimes, make sure capacity is visible. Demonstrating great organisation skills with the ability to manage conflicting priorities
- Able to work to tight deadlines and manage communication
- Take charge of special projects, and volunteering for new tasks eg web design, blog post management. Demonstrating ownership and impact.
- Providing good quality general administrative support to support Customer Closeness Company team (diaries, travel)
- Providing good quality administrative support to support the business eg Auditing and ordering office stationery
- Building strong relationships with other members of the team
- Building relationships with clients
- Sound knowledge of Microsoft Outlook, Excel, PowerPoint and Word
- Able to use SurveyMonkey
- Strong use and interest in AI and actively using it and researching new ways to use it to make our business more efficient and augment our offer
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GENERAL REQUIREMENTS
- Be a UK national with a right to work in the UK. English to be fluent.
- Degree level education. Minimum 2:1. Ideally in a relevant subject – humanities, psychology, behavioural economics, business
- GCSE: 8 or 9 in English Language and maths
- Have a car and full driving license and be able to travel to and from office
- AI: Demonstrable as an adopter of AI and interested in constantly evaluating how AI can improve our business
- Video Editing: Demonstratable expertise and interest in video editing
- Flexible – willing to travel, work outside of the “9 to 5” day
- Sound knowledge of Microsoft Outlook, Excel, PowerPoint and Word
Hybrid working:
You must be able to work from our Gerrards Cross offices when required (5 days a week if necessary) – Note: our office is your place of work you will not be reimbursed for travel to and from the office. In your role you will likely be in the office or at client offices at least twice a week.
Our office address: The Customer Closeness Company, Spaces, Building 1, Chalfont Park, Gerrards Cross, Buckinghamshire, SL9 0BG
As a company we meet together a minimum twice a month and you must attend all together days in person (happen every other week generally on a Wednesday)
You must ensure your set-up at home is conducive to working professionally and that you are available for meetings face 2 face when required, given reasonable notice. You must work from office if/when this is not the case
We are a member of the Spaces and Regus office network so you can work from any of their locations you wish and organise with other colleagues to co-work
CANDIDATES WITH THE FOLLOWING WILL BE PRIORITISED
- Have a strong interest in market research – demonstrates an interest by having read around the topic
- Strong relevant degree: High grades, ideally in a relevant subject – humanities, psychology, behavioural economics, business
- Experience of website building, SurveyMonkey would be useful but not essential
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