Board Intelligence
Graduate Product Adoption Specialist
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Board Intelligence is a technology and advisory firm on a mission to make boards more effective, and through them, build better businesses and benefit society.
Over twenty years we have established ourselves as the market leader in governance and board effectiveness, trusted by more than 80,000 directors, executives, and governance professionals globally, including across the Fortune 500, FTSE 100, and OMX 30. That trust has been earned through depth of insight, rigorous advisory work, and a track record that newer entrants simply cannot replicate.
We have invested in applied AI since 2020, well ahead of the market, and that early conviction has paid off. Our AI-powered platform and smart board advisor give us a competitive advantage that is widening, not narrowing. In 2024, K1 Investment Management, the leading B2B Enterprise SaaS investor, backed us to accelerate that position further. We are now growing fast, with a proven commercial model spanning both mid-market and enterprise, and a product suite that has become a necessary addition in high-stakes board environments.
The people joining us now will shape how we scale. We are deliberate about how we do that. Our founders and leadership team are deeply invested in keeping the culture that got us here: thoughtful, high calibre, and genuinely human. Ambition and balance are not in competition at Board Intelligence.
If you want to work at the intersection of AI and governance, on problems that matter at the highest level, this is a strong place to be.
Our Mission
We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefitting society.
The Role
We're looking for a Graduate Product Adoption Specialist to help prospective customers experience the value of the Board Intelligence platform in a practical, meaningful way.
Rather than focusing on selling features, you'll become a product specialist, learning how our platform helps organisations work more efficiently, make better decisions and improve governance.
You'll own and coordinate proofs of value (PoVs)—working with customers to understand their objectives, configuring the platform around their use cases and guiding them through a structured adoption journey. Success comes from ensuring customers experience tangible value while keeping the proof of value aligned to agreed success criteria.
This is a highly consultative role. You'll work with senior stakeholders including Company Secretaries, governance teams and executives, asking insightful questions, listening carefully to feedback, handling objections professionally and helping customers stay engaged throughout the evaluation process.
You'll also act as the bridge between Product, Sales and Consulting, bringing valuable customer insight back into the business to continuously improve both our platform and how we demonstrate its value.
Main Responsibilities
Proof of Value Management
- Take ownership of multiple proof of value engagements, ensuring they remain structured, organised and aligned to agreed success criteria.
- Configure the Board Intelligence platform using customer data and real business scenarios to demonstrate measurable value.
- Help customers understand how the platform improves efficiency, saves time and supports better decision-making.
- Keep proofs of value progressing by coordinating activities, managing timelines and ensuring agreed milestones are achieved.
- Hold customers accountable for their role throughout the proof of value, ensuring they attend agreed check-ins, complete actions and remain engaged throughout the evaluation.
- Continuously anchor discussions back to the customer's agreed success criteria, ensuring every interaction supports a successful transition to a long-term partnership.
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Product Expertise & Customer Engagement
- Become a trusted product specialist with deep knowledge of the Board Intelligence platform.
- Deliver tailored product demonstrations focused on customer challenges and desired outcomes rather than product features.
- Translate technical functionality into clear business benefits for non-technical audiences.
- Build credibility with senior stakeholders by communicating confidently and professionally.
- Listen carefully to customer feedback, identify concerns and respond thoughtfully while maintaining focus on the agreed objectives.
- Handle objections constructively by understanding the underlying issue and demonstrating how the platform addresses customer needs.
Cross-functional Collaboration
- Partner closely with Sales to support opportunities through the proof of value process.
- Work alongside Product and Engineering to share customer insights and improve the product roadmap.
- Collaborate with Consulting to ensure customer use cases reflect best practice and maximise value.
Project Management & Delivery
- Manage multiple proof of value engagements simultaneously, balancing competing priorities and deadlines.
- Maintain excellent organisation and attention to detail throughout each customer engagement.
- Proactively identify risks that could impact customer adoption and take action to keep projects on track.
- Ensure every customer interaction is prepared, purposeful and delivers measurable progress.
What We're Looking For
We're looking for someone who enjoys solving problems, learning technology and building trusted relationships.
You don't need previous SaaS experience—we'll teach you the product. What matters is your ability to learn quickly, communicate confidently and manage multiple priorities.
You'll thrive if you're naturally organised, enjoy taking ownership, and are comfortable working with senior stakeholders.
Required Skills & Experience
- Excellent communication and listening skills, with the ability to build credibility with senior stakeholders.
- Strong curiosity about technology, AI and digital products.
- Comfortable learning complex software and becoming a recognised product specialist.
- Strong project management and organisational skills, with the ability to manage multiple customer engagements simultaneously.
- Excellent time management and prioritisation skills.
- Confidence facilitating conversations, handling objections professionally and keeping discussions focused on agreed outcomes.
- Ability to balance customer feedback with commercial objectives by anchoring conversations back to agreed success criteria.
- Comfortable holding customers accountable for agreed actions and timelines throughout a proof of value.
- Strong attention to detail and ability to consistently meet deadlines.
- Collaborative mindset, working effectively across Sales, Product and Consulting.
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What Good Looks Like
Within your first year:
- You're recognised as a trusted product specialist with deep knowledge of the Board Intelligence platform.
- You independently manage multiple proofs of value, keeping customers engaged and projects progressing against agreed timelines.
- Customers clearly understand the value of the platform because you've demonstrated how it solves their specific challenges.
- You confidently handle objections, manage stakeholder expectations and keep conversations focused on agreed success criteria.
- You build trusted relationships with senior stakeholders while maintaining the confidence to challenge where appropriate and keep customers accountable for their commitments.
- You consistently meet deadlines, prioritise effectively and deliver an exceptional customer experience.
- Your customer insights directly influence product improvements and help Sales convert successful proofs of value into long-term partnerships.
Benefits
We pride ourselves on our great working environment and package. Here's some of what's on offer:
- Pension scheme
- Personal performance bonus
- 26 days holiday each calendar year
- Bupa health & dental cover
- Group life assurance
- EAP
- Cycle to work scheme
Diversity, equity and inclusion
Board Intelligence is committed to building a team that reflects the breadth of experience, background and perspective needed to do this work well. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of age, disability, ethnicity, gender, religion, sexual orientation or any other protected characteristic.
If you need any reasonable adjustments at any stage of the process, please let us know and we will accommodate them.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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