Mase Consulting Ltd
Graduate Service Engineer – Scientific Instruments
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Graduate Service Engineer – Scientific Instruments
Do you enjoy the practical hands-on elements of engineering and have the desire to work on industry-leading, highly complex scientific equipment?
This specialist surface and elemental analysis instrument provider is searching for a well-rounded Junior Service Engineer to join their team. (Equipment training and certification provided).
Why This Company?
Recognised for providing industry leading technology coupled with a fantastic aftercare service, my client has seen significant year on year growth. In line with the acquisition of new customers, they now wish to further enhance the UK service operation.
As an investor in staff, they provide the one-to-one support and training needed to progress a long-term career within their organisation.
Rewards & Benefits
- £33K - £36K Basic Salary
- 10% Bonus
- Hybrid / Electric Company Car
- Company Expense Card
- 8% Pension
- BUPA Healthcare
- 25 Days Holiday + Public Holidays
- Fantastic training program
About The Role
As a Junior Service Engineer, you will work from a home office and cover the UK / Ireland.
Responsibilities include:
- In the initial 6 months you will shadow more experienced engineers on customer sites across the UK & Ireland with 20% of your time supporting customers in Europe.
- Due to the complex nature of the equipment and the potential travel time, you will typically attend 1-2 customer sites per week. Any travel is conducted Mon-Fri and therefore doesn’t encroach onto the weekends.
- Visiting customers to complete new equipment installations, commissioning and user training. Some of the more advanced equipment can take up to 2 days to complete an installation and also 2 days for planned preventative maintenance.
- Conducting routine service and calibration work, alongside more reactive maintenance, including fault finding and problem resolution.
- Visiting an equal mix of both industry and academia clients (universities).
- Liaising with customers directly to schedule the service visit.
- Decommissioning equipment for site relocations.
- Working on equipment including both hardware and software ranging from £60K to £1m in value.
- Completing service visit reports.
- Handling service tickets, gaining the equipment log file and using TeamViewer where possible to gain remote access to their equipment.
- If on the rare occasion you can’t resolve the issue on customer site, you will organise for the equipment to be sent to my clients’ service centre and attend for further investigation.
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About You
The successful candidate will possess a minimum degree level education in Physics, Engineering, Electronics or possibly Chemistry. A Masters or PhD would also be considered.
It would be highly advantageous should you possess knowledge, education or employment experience which involved maintaining, supporting or using scientific instruments, particularly Xray or Fluorescence-based technology. (If this experience exists, please ensure it is clearly identified on your CV).
Personal characteristics needed include the ability to manage your own time, attention to detail, rapport building skills, approachability and the ability to explain technical elements in simple terms.
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It is essential you have a logical and methodical approach to finding faults, an open communication style, and be comfortable spending on average 2-3 nights per week away from home.
A UK driving license is needed, as is the rights to work in the UK. My client doesn’t offer sponsorship.
Next Steps
Interested in this role? Here’s what happens next…
Click the apply button to send us your CV. If we think you’re a great fit for this role, we’ll be in touch in the next couple of days.
Thank you for taking the time to read about this opportunity. We look forward to hearing from you,
Team Mase.
Job Ref: 173-5076-LI
Location: MUST be based in the Northwest – Manchester, Liverpool or surrounding
Keywords: Field Service Engineer, Field Engineer, Junior Engineer, Graduate Service Engineer, Trainee Engineer, International Engineer, Scientific Instruments, Technical Support Engineer, Installation Engineer, Support Specialist, Technical Specialist, Engineering, Technician, Mechanical Engineering, Electronic Engineering, Physics, Chemistry, Metrology, Material Science, X-Ray CT Equipment, Analytical Instruments, Spectroscopy, Spectrometry, Optical Microscopes, 3D Imaging, XRF, XRD, High Vacuum, UHV, MicroCT, Fluorescence, X-Ray Imaging, Stepper Motors, Vacuum Pumps, Xray Detectors, Xray source, Xray Generators, CMOS Detectors.
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