First Response Finance
Graduate Vulnerable Customer Trainee
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Why Join Us?
Are you a recent graduate seeking a purposeful start to your career, where the work you do genuinely helps people?
At First Response Finance, previous financial services experience is not required. We seek curious, empathetic people who are keen to learn. Our structured Graduate Vulnerable Customer Trainee role will give you the knowledge, skills, and confidence to support customers in vulnerable circumstances while building a long-term career within a growing financial services business.
If you communicate clearly, enjoy solving problems, and want to make a positive difference, we’d love to hear from you.
Why This Role Is Ideal for Graduates
This role is designed for graduates from any discipline. We value potential and attitude above prior sector experience.
From day one, you'll receive:
- A comprehensive 3-day onboarding programme
- A structured training pathway with hands-on coaching
- Dedicated weekly development time and feedback
- Clear career progression opportunities across the business
- Access to specialist development and leadership pathways
Curious to learn more - click below to learn more!
Could First Response Finance Be Where Your Graduate Journey Begins?
About the Role
As a Graduate Vulnerable Customer Trainee within our Account Management team, you will support customers with their finance agreements and assist those experiencing financial difficulty, health challenges, or other life events that require additional care and understanding.
The role is primarily telephone-based, handling inbound and making outbound calls. You will use active listening and problem-solving to understand each customer’s situation and identify the most appropriate, compassionate outcome.
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There are no call targets, allowing time to build rapport and focus on achieving fair and sustainable customer outcomes.
You will receive structured training and mentoring; prior experience with vulnerable customers is helpful but not essential, and we will send a full role profile to you once you've applied.
What You'll Learn
Throughout your tenure, you will gain skills and experience including:
- Customer relationship management
- Active listening and communication techniques
- Managing sensitive and complex customer conversations
- Problem-solving, decision-making, and negotiation
- Knowledge of consumer finance and regulated environments
- Data awareness and analytical thinking
- Resilience, confidence, and professional development
- Commercial awareness and how customer outcomes link to business performance
Who This Role Would Suit
This role is suitable for graduates who enjoy:
- Helping and supporting others
- Building relationships and earning trust
- Solving problems and thinking critically
- Working collaboratively in a team
- Learning new skills and progressing a career
- Working in a values-led environment with a focus on positive impact
No prior sector experience is required — we value attitude, empathy, and potential.
Essential Skills
We are looking for people who can demonstrate:
- Strong verbal communication and rapport building
- Curiosity and confidence to ask the right questions
- Empathy and a non-judgmental approach
- Excellent active listening and attention to detail
- A problem-solving mindset and sound judgement
- Resilience and openness to feedback
- Good organizational and time management skills
- Ability to learn new systems and follow process
- Teamworking and a positive approach to personal development
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Why First Response Finance?
Our purpose is simple: People. Service. Profit.
We invest in our people because great service delivers the best outcomes for customers and the business. Our values guide how we work:
- Customer Driven
- Team Player
- Winning Attitude
- Open and Honest
We prioritize attitude, curiosity, and a cultural fit over prior experience.
Rewarding Your Development
- Starting Salary: £28,934
- Planned salary increases at 6, 12, 24, and 36 months
- Salary potential up to £37,531 within 36 months
- Annual Company Bonus Scheme
Other benefits include:
- Private Medical Insurance
- Enhanced Pension
- Hybrid Working
- Buy and Sell Holiday Scheme
- High Street Discounts
- Electric Vehicle Scheme
- Structured training from day one
All of these will depend on tenure and your performance within the role.
Working Hours
This is a full-time role. During training, you'll work Monday to Friday, 09:00 to 17:30.
Following successful completion of training:
- Monday to Friday: 09:00 to 17:30
- One late shift per week (Tuesday or Thursday): 10:00 to 18:30
- One Saturday per month: 09:00 to 13:00 (paid as overtime)
Hours may vary to meet business needs, and additional office attendance may be required during training.
Location
The Account Management Team is based in Leigh (WN7 3XZ).
You must have the permanent right to work in the UK to apply for this role.
The closing date for this role will be Tuesday, the 8th of September.
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