The Role

This role acts as the first point of contact for the Green Hub shop, providing 5-star customer service to all internal (and some external) visitors. Our hopes are to expand the opening days of the shop and open up to members of the public, and your role will be instrumental in making that happen! You'll be an outgoing, friendly person with a positive, can-do attitude, comfortable working in a fast-paced environment where no two days are the same. You will split your time between the shop and the studio, supporting the running of the shop during opening hours, restocking whilst it's closed, and ensuring the studio is running smoothly and efficiently. From time to time you will be expected to support ad hoc events.

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Responsibilities

Shop

• Provide proactive, high-quality customer service in the shop, assisting shoppers with enquiries and handling transactions with a smile.
• Communicate the factory shop T&Cs; checking staff IDs, communicating our bulk buying policy, explaining the freshness policy, non-English labels etc.
• Operate the tills, ensuring accurate financial records and security.
• Help keep our inventory in check by restocking shelves, making sure everything is in its place, marking barcodes and pricing stock items.
• Liaise with the Donations/Scrap team to transfer new stock into the shop with the help of the team.
• Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
• Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
• Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
• Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they’re shopping.

Studio & Events Support

• Manage day-to-day running of the studio (emails, post, deliveries, phone calls).
• Keep studio spaces organised (meeting rooms, noticeboards, Lush Library).
• Welcome and sign in visitors, ensuring safety protocols are explained.
• Manage plant care and ensure communal spaces are welcoming (lights, music, AC).
• Support with event and meeting logistics (catering, setup, breakdown).
• Proactively post updates and important communications across Studio chat channels to keep the team informed regarding events and studio news.

Skills & Experience

• Experience working with a variety of people in a busy, fast-moving environment.
• Strong organisational skills with the ability to prioritise tasks and manage time effectively.
• High attention to detail with an interest in visual merchandising.
• Proactive mindset with a willingness to learn.
• Proficiency in G-Suite tools - a laptop will be provided.
• Passion for Lush's ethics and environmental vision.
• Previous experience in customer service (especially Lush Retail) is highly desirable.

Diversity Matters

We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!