E-Commerce Business
Group Business Support Manager
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Group Business Support Manager
Full-Time | Permanent
Salary: Base Subject to Experience £45,000
Location: North West London
About the Role
We are seeking an experienced and highly organised Group Business Support Manager to oversee the administration, support functions, and governance activities across a growing group of businesses.
This is a senior office-based role responsible for ensuring the smooth and efficient operation of all office functions whilst providing support to the General Managers and Group Transport Manager. The successful candidate will take ownership of key business support activities including HR administration, accounts process oversight, health & safety administration, IT supplier management, office systems, compliance records, and policy control.
The role requires a proactive individual who is capable of managing multiple priorities, improving processes, and ensuring that managers have the information and support required to operate effectively.
Key Responsibilities
Office & Business Support
- Manage the day-to-day operation of the Group office functions.
- Provide administrative and operational support to General Managers and the Group Transport Manager.
- Ensure efficient office systems, procedures, and document management.
- Maintain company records, licences, and statutory documentation.
- Coordinate office facilities, suppliers, equipment, and support services.
- Manage procurement of office supplies and consumables.
Human Resources
- Act as the central point of contact for HR administration across the Group.
- Manage recruitment administration, onboarding, inductions, and employee records.
- Maintain probation review schedules and personnel files.
- Support managers with absence management, disciplinary processes, performance reviews, and HR documentation.
- Ensure compliance with employment legislation and company policies.
- Coordinate employee training records and development requirements.
- Maintain staff handbooks, contracts, and HR procedures.
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Accounts Team Management & Process Oversight
- Provide day-to-day management and support to the Accounts Team.
- Oversee purchase ledger, sales ledger, credit control, and invoicing processes.
- Ensure financial administration processes are completed accurately and on time.
- Liaise with external accountants and payroll providers where required.
- Monitor administrative controls and reporting processes.
- Identify opportunities to improve efficiency and reduce administrative errors.
Health & Safety & Compliance
- Act as Group Health & Safety Coordinator.
- Maintain Health & Safety policies, procedures, and records.
- Ensure risk assessments, training records, accident reporting, and compliance documentation are up to date.
- Coordinate external Health & Safety support providers where applicable.
- Monitor compliance actions and ensure managers complete required tasks.
- Maintain business continuity, compliance, and governance documentation.
IT & Systems Management
- Manage the relationship with the Group's outsourced IT support provider.
- Coordinate IT support requests and monitor service delivery.
- Maintain IT asset registers and equipment records.
- Support implementation of new systems and technology improvements.
- Ensure appropriate controls are maintained for data security and access management.
Policy & Governance Management
- Act as the Group Policy Controller.
- Maintain company policies and procedures.
- Ensure regular review and updating of policies.
- Monitor legislative changes and support implementation of required updates.
- Maintain document control and version management processes.
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Candidate Requirements
Essential
- Minimum 3 years' experience in an Office Manager, Operations Manager, Business Support Manager, HR Manager, or similar role.
- Previous experience managing administrative teams and office functions.
- Strong understanding of HR processes and employment administration.
- Experience supporting accounts functions and financial administration processes.
- Excellent organisational and time management skills.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
- Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
- Ability to manage multiple priorities across different business functions.
Desirable
- CIPD qualification or HR experience.
- NEBOSH, IOSH, or Health & Safety administration experience.
- Experience within transport, logistics, recycling, environmental services, or similar industries.
- Experience implementing office systems and process improvements.
- Knowledge of payroll administration and pension schemes.
Personal Attributes
- Professional and highly organised.
- Confident and capable communicator.
- Proactive and solution focused.
- Able to challenge constructively and maintain high standards.
- Comfortable working independently and taking ownership.
- Strong team player with a positive and flexible approach.
What We Offer
- Permanent, full-time position.
- Company pension scheme.
- Opportunity to play a key role in a growing group of businesses.
- Opportunity to help shape systems, processes, and future growth.
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