People Operations

• Lead the day-to-day People Operations service, ensuring employees and managers receive timely, accurate, and practical support.
• Manage the shared HR inbox, allocating and prioritising work across the team, and ensuring queries and actions are followed through to resolution.
• Act as an escalation point for more complex operational queries.

Employee Life Cycle & Administration

• Oversee the delivery of core People processes, including onboarding, contracts, employee changes, probation, family leave, absence, and leavers.
• Undertake People administration where required, including preparing contracts, contractual changes, and other employment documentation.
• Prepare accurate HR correspondence, including meeting invitations, confirmation letters, and ER outcome letters.
• Ensure HR systems, employee records, and documentation are accurate, compliant, and maintained to a high standard.
• Ensure relevant employee information is provided to Payroll and other teams accurately and on time.

Employee Relations

• Take ownership of employee relation cases, ensuring they are managed consistently, progressed promptly, and concluded in line with company policies and employment legislation.
• Provide guidance, support, and coaching to managers on employee relations matters, driving them to take ownership of investigations, meetings, decisions, and outcomes within their teams.
• Support the administration of ER cases, including arranging meetings, preparing documentation, and drafting outcome and correspondence.
• Ensure cases are appropriately documented and tracked, escalating complex or higher-risk matters to the Group HR Manager.

Team Leadership & Improvement

• Manage, support, and develop the People Operations team, setting clear expectations and maintaining high service standards.
• Monitor workloads, outstanding actions, and service levels, stepping in to support delivery during busy periods where required.
• Identify opportunities to simplify, automate, and improve people processes and ways of working.

Recruitment and Onboarding Support

• Work closely with the Recruitment team to ensure effective handover from offer to onboarding.
• Oversee offer documentation, contracts, and pre-employment checks.
• Ensure new starters and managers receive timely support throughout onboarding and probation.
• Monitor onboarding progress, resolving issues, and following up on delays or missing information.
• Support recruitment activity during high-volume or urgent periods where required.

Qualifications and Experience

• Significant general experience in a people services or HR support role.
• Experience supporting managers with employee relations matters and employee life-cycle activities.
• Strong written and verbal communication skills.
• Excellent attention to detail.
• Good organizational and prioritisation skills.
• Ability to manage several queries and deadlines at the same time.
• Confidence using HR systems, Microsoft Office, and shared inboxes.
• Ability to handle confidential and sensitive information appropriately.
• A practical and customer-focused approach.
• Ability to recognise when a matter needs to be escalated.
• Experience working in a fast-paced or multi-site organisation.

What You'll Bring

• A proactive, driven approach, taking ownership and seeing tasks through to completion.
• A practical, improvement-focused mindset, always looking for smarter and more efficient ways of working.
• A friendly and approachable style, with a genuine commitment to providing a positive employee experience.
• Strong organisation and attention to detail, with the ability to manage competing priorities accurately.
• Sound judgement, discretion, and confidence, knowing when to use your initiative and when to seek support.