Trinity Resource Solutions
Group IT Support Specialist
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Job Opportunity: IT Support Specialist
An exciting opportunity has arisen for an experienced IT Support Specialist to join a growing organisation and provide high-quality technology support across its UK operations.
This is a varied, hands-on role suited to someone who enjoys working directly with users and takes pride in delivering a highly responsive service. You will provide day-to-day IT support across multiple locations, with a particular focus on senior executives and VIP users, where discretion, professionalism and attention to detail are essential.
Responsibilities
You will be responsible for:
- Providing onsite and remote 1st/2nd line IT support across London and Slough.
- Delivering discreet, high-touch support to senior executives and priority users.
- Troubleshooting Windows, macOS/iOS, Microsoft 365, hardware, software, printers and business applications.
- Supporting Active Directory, Microsoft Entra ID, user accounts, permissions and onboarding/offboarding.
- Providing first-line troubleshooting across LAN, Wi-Fi, VPN, internet and connectivity issues.
- Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology.
- Managing incidents and service requests through an ITSM platform such as ServiceNow.
- Working with third-party IT suppliers and managed service providers.
- Supporting IT projects, device deployments, asset management and service improvements.
- Maintaining accurate IT documentation and ensuring security and data-protection procedures are followed.
- Travelling between London and Slough as required, with occasional out-of-hours support for critical or executive requirements.
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Requirements
We are looking for someone with around 3–5 years' experience in IT Support, Desktop Support, Service Desk or a similar user-facing position.
- Strong hands-on experience supporting Microsoft 365 and Windows environments.
- Experience with Active Directory / Entra ID and user lifecycle management.
- Good knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN and Wi-Fi.
- Experience supporting Apple devices alongside Windows.
- Previous experience providing VIP / executive-level IT support.
- Excellent troubleshooting and problem-solving skills.
- A calm, professional and customer-focused approach.
- Strong communication skills and the ability to explain technical issues to non-technical users.
- The discretion and judgement required when supporting senior stakeholders.
- Experience working with ITSM/ticketing systems and third-party suppliers.
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Advantageous Qualifications
ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would be advantageous.
If you're an experienced IT Support professional looking for a role where you can take ownership, work closely with senior stakeholders and play a key role within a Group IT function, we'd be keen to hear from you.
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