FLSmidth
Group Manager Product Experts - APAC
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Group Manager Product Experts - APAC
The Group Manager Product Experts - APAC leads and develops FLSmidth's Rest-of-World Product Expert (RoWPE) group, the mechanical technical backbone of the aftermarket (spare parts and modernisation) portfolio.
The role manages a highly skilled team of 16 engineers, designers and parts specialists across EMEA, APAC and CA&I who support pre-sales, project execution, spare parts quality, modernisation upgrades and product improvement initiatives. The role holder is the group's senior technical authority for separation and complex upgrade engineering, with sign-off responsibility for complex and cross-product work.
The successful candidate will drive alignment between the PE group, product specialists, sales and sales support functions, ensuring strong service levels, operational effectiveness and continuous improvement in support of FLSmidth's aftermarket growth ambitions and customer satisfaction.
The role includes developing team capability, supporting regional locations as required, representing the group to Service Line management and the Product Business Lines, and maintaining effective communication with internal and external customers.
Key Responsibilities
- Ensure timely, high-quality engineering and technical support to internal and external stakeholders.
- Drive excellence in spare parts technical management (parts identification, technical supply lists, RSPL and first-spares packages, install-base management), machine upgrade design, drafting and documentation standards.
- Act as senior technical authority for separation products, particularly flotation, and for complex cross-product upgrade and retrofit engineering; check and approve novel work, complex upgrade scopes and deliverables produced by the group and its contractors.
- Lead first-principles reviews (machine design, fatigue, hydraulics, drive analysis, RCA, FMEA and remaining-life assessment), complex site investigations, audits and failure investigations.
- Own and develop the group's operating model, workflow and engineering governance framework: novel versus repeat work, independent checking, approval thresholds and deviation documentation.
- Own and develop the group's AI strategy.
- Lead product improvement initiatives and strengthen customer satisfaction through technical capability, responsiveness and quality.
- Working with other leaders in the SP&M group, develop and deliver strategic initiatives that improve the market position of FLSmidth's aftermarket offering; harmonise ways of working with the NAMER and SAMER PE groups.
- Own the group's capability architecture: skill-domain profiling, per-skill independence levels, and mapping of checking and approval authority to demonstrated competence.
- Plan and balance capacity and workload across regions, product lines and time zones; manage headcount planning, role definition, business cases and grading; lead succession for critical technical authority positions.
- Manage the shared CAD and drafting resource; set and maintain drawing, drafting and documentation standards.
- Oversee outsourced and externally licensed engineering resource, ensuring jurisdictional and statutory compliance for brownfield work.
- Prepare, monitor and manage the group budget.
- Lead performance management, development, coaching and succession planning.
- Maintain technical standards, design quality governance and accurate engineering records.
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Skills and Experience
- Degree in Mechanical Engineering or similar; chartered, RPEQ or equivalent.
- Minimum 15 years' experience in mining, mineral processing or heavy industry, including mechanical or technical management roles.
- Deep separation knowledge and broad multi-product exposure.
- Experience in upgrade and retrofit engineering in brownfield and mixed-OEM environments.
- Structural, hydraulic and drive-train analysis, RCA, FMEA and condition monitoring.
- Proficiency in Enovia, SolidWorks, AutoCAD, FEA and analytical tools.
- Spare parts technical management: BOM, parts identification, RSPL and FTS, install-base.
- Demonstrated leadership of a distributed technical team across regions and time zones, including coaching, delegation and accountability.
- Strong ability to prioritise, analyse problems and make sound decisions under pressure.
- Excellent communication, stakeholder management and negotiation skills; credible with senior customer engineering and with other teams within FLSmidth.
- Ability to build relationships, manage risk, work through ambiguity and drive business improvement.
- Customer-focused mindset with strong attention to quality and service delivery.
Safety
- Support FLSmidth's Zero Harm vision through visible leadership.
- Ensure compliance with HSE policies and continuously improve safety culture and accountability.
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Behaviours
- Provide strategic direction and align the team to FLSmidth priorities.
- Set direction and hold standards; comfortable exercising sign-off authority.
- Influence with and without formal authority, including into the Product Business Lines and Service Line management.
- Systems thinker: builds process and tooling rather than working around gaps.
- Communicate effectively and act professionally with all stakeholders.
- Collaborate, support capability development and champion change.
- Demonstrate integrity, inclusion, accountability and performance ownership.
- Model behaviours that reflect FLSmidth values and set expectations for others.
Reporting
- Solid line: Head of Thickening, Centrifuges & Wet Process – SP&M.
- Dotted line: GSLH – Crushing & Feeding / Milling & Grinding (comminution scope).
- Direct reports: 16 across EMEA, APAC and CA&I.
- Dotted-line reports: GBC parts cataloguing (functional).
What we offer
- Competitive salary and comprehensive health and wellness benefits
- Flexible work-life balance
- Ongoing professional development
- Work with one of the most respected global OEMs in mining
- Contribute to MissionZero enabling sustainable mining and zero emissions
- Strong career progression within a global organisation
FLSmidth has over 140 years of mining innovation and is uniquely positioned to support customers through productivity, digitalisation, and sustainability transformation.
As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply - the more diverse our employees are, the stronger our team is.
In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, number of children, and photographs from your application materials.
Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.
Candidates will be contacted by email. No recruiters and unsolicited agency referrals please.
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