Job Description:

To work and be part of the Meeting and Events team at our esteemed properties under Samko Hospitality Limited, including Crowne Plaza London Kingston, Warren House Hotel, Stanhill Court Hotel and others to be added.

Main Duties:

• Take bookings for all Conference & Events business as per hotel standards.
• Ensure bookings are managed to maximise sales, occupancy and revenue.
• To support the achievement of weekly, monthly and quarterly goals and targets within the department.
• Upsell all Conference and Events Equipment, Food and Beverage and other facilities when taking bookings.
• Accurately input all clients requests and assist with any special requests.
• Assist the administration team in sending out and follow up of all contracts for the Conference Rooms.
• Identify all sales opportunities and effectively convert into bookings.
• With assistance from the Sales Manager, plan and manage seasonal peaks and business trends to ensure the maximisation of occupancy, revenue and profit for the venue.
• Assist with the organisation and booking of appointments with potential business clients.
• Carry out show rounds with potential clients as per the standards.
• Prior to conducting the show round, communicate with all teams and employees and check all areas that will be shown.
• Send out proposal packs to potential clients as per the venue and hotel standards.
• Ensure the method of payment is agreed with clients and credit is maintained as per the venues standard.
• Liaise with the accounts department and assist where necessary in the collection of all outstanding payments.
• Directly communicate with Front Desk when assisting Conference & Events Clients with bedroom bookings.
• Answer all telephone enquiries in a timely manner, acting in a professional manner.
• Have a thorough understanding of products and facilities to ensure customer and guest needs are met and exceeded.
• Ensure all extra requirements of the client are dealt with effectively and if necessary communicated to the Sales Manager.
• Ensure any feedback given by clients is reported to the Sales Manager.
• Ensure invoices are correct before being sent to the client.
• Liaise with fellow colleagues to ensure the office is covered at all times.
• Assist the Sales Executive with the supervision and training of junior team members.
• To ensure correct charges are in place on all agreements, in line with the selling strategy.
• Chase prospect and tentative bookings on a daily basis.
• Actively work as part of the department team to achieve the department objectives.