TXO
Group Quality Manager
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Job Title: Group Quality Manager
Location: This role can be based out of either Chepstow, Wales or Solihull, West Midlands and will include site visits to all TXO group locations.
Responsible to: Group Head of Responsible Business
Responsible for: Quality Management System, internal audit, document governance, investigations, corrective and preventive actions, process improvement, compliance and quality reporting across the Group
Purpose of the Role
The Group Quality Manager is responsible for developing, implementing and maintaining the organisation's Quality elements within the Integrated Management System (IMS), ensuring compliance with internal policies, customer requirements, regulatory obligations and recognised quality standards. The role provides leadership for quality assurance, internal auditing, document control, business investigations, root cause analysis, corrective and preventive actions, and the design and optimisation of business processes.
The postholder will drive a culture of continuous improvement, operational excellence, accountability and compliance across the organisation, working closely with operational teams, senior management and stakeholders to embed robust controls, improve process efficiency and support sustainable business performance.
Key Responsibilities
Quality Management
- Develop, implement and maintain the Group Quality Management System.
- Ensure compliance with relevant standards, legislation, customer requirements and internal policies.
- Establish and monitor quality objectives, KPIs and performance metrics.
- Prepare quality performance reports, management review inputs and improvement plans for senior management.
- Promote quality awareness, accountability and a culture of continuous improvement across the organisation.
Internal Audit
- Develop and manage the annual internal audit programme across business functions.
- Plan, conduct and report internal audits against quality standards, procedures, regulatory requirements and customer obligations.
- Identify non-conformances, risks, improvement opportunities and control weaknesses.
- Monitor completion and effectiveness of corrective and preventive actions.
- Support external audits, customer audits, accreditation reviews and organisational assurance activities.
Document Control and Governance
- Lead the document control function and ensure effective governance of controlled documentation.
- Develop, maintain and review policies, procedures, standards, work instructions and forms.
- Implement and maintain document management systems, version control processes and approval workflows.
- Ensure documentation is current, accessible, approved, periodically reviewed and retained in line with requirements.
- Provide training and guidance on document management practices and records management.
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Investigations, Root Cause Analysis and CAPA
- Lead investigations relating to quality issues, incidents, complaints, non-conformances and process failures.
- Conduct fact-finding activities, interviews, data reviews and evidence gathering.
- Apply recognised root cause analysis methodologies and produce robust investigation reports.
- Recommend, track and verify corrective and preventive actions to prevent recurrence.
- Escalate significant findings, quality risks and compliance issues where appropriate.
Process Design and Continuous Improvement
- Analyse existing business processes and identify opportunities to improve efficiency, quality, compliance and customer outcomes.
- Design, document and implement standardised business processes and process controls.
- Facilitate process mapping workshops and stakeholder engagement activities.
- Support operational teams in embedding process improvements and sustainable ways of working.
- Apply continuous improvement or equivalent methodologies where appropriate.
Key Performance Indicators
- Internal audit programme completion rate.
- Closure rate and effectiveness of corrective and preventive actions.
- Reduction in repeat non-conformances and quality failures.
- Quality compliance score and external audit outcomes.
- Document review and compliance completion rates.
- Investigation completion within agreed timescales.
- Process efficiency improvements achieved.
- Stakeholder satisfaction with quality support functions.
Qualifications
- Degree Educated
- Lead Auditor qualification, preferably ISO 9001 or equivalent.
- Professional quality qualification such as CQI, IRCA, ASQ or equivalent is desirable.
- Ability to speak either French or German fluently would be advantageous.
Experience
- Minimum 8-10 years of progressive experience in Quality Management
- Proven experience managing QM programs across multiple regions or countries.
- Experience in telecoms, construction, engineering, or industrial sectors is highly desirable.
- Track record of successfully implementing Quality management systems, audits, and compliance programmes.
- Experience in conducting investigations, root cause analysis and corrective/preventive action programmes.
- Experience in document control, records management and procedure development.
- Experience developing and implementing business processes and continuous improvement initiatives.
- Experience presenting findings, risks and recommendations to senior management.
- Experience in managing large teams, budgets, and complex regulatory environments.
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Key Competencies
- Strong knowledge of ISO 9001 Quality Management Systems, internal audit methodology and quality assurance principles.
- Skilled in root cause analysis, investigation techniques, corrective action management and risk-based decision making.
- Strong process mapping, workflow design, policy development and document control capability.
- Analytical, detail-oriented and able to interpret data, trends and audit findings to support improvement.
- Excellent communication, report-writing, influencing and stakeholder management skills.
- High levels of integrity, objectivity, organisation and the ability to manage multiple priorities.
Rewards
- Market Competitive Annual Base Salary
- Company pension
- Life Assurance
- 25 days Annual Leave + Bank Holidays
- Festive Saving Scheme
- EAP (Employees Assistance Programme)
- Free Refreshments
- Free Parking
- Free Social Events
About Us
Founded in 2005, TXO is the global full-circle technology lifecycle partner, helping industries optimise, manage, deploy, and resell technology.
Our vision is to make technology more sustainable, reducing costs, minimising waste, and maximising impact. We support organisations worldwide in improving efficiency, controlling costs, and meeting environmental goals.
By applying circular economy principles, EOSL support, and responsible asset recovery, we extend the life of infrastructure while lowering both commercial and environmental impact. Through urban mining and asset recovery, we help reduce reliance on raw materials, driving performance, profit, and purpose.
We operate globally with key hubs in the UK, USA, Sweden, France, Germany, Australia, Japan, and Brazil, and backed by TowerBrook Delta, we're accelerating the shift to a smarter, more sustainable network ecosystem.
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