SwimTrek Adventure Swimming Holidays
Group Relationship and Sales Executive
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Who We Are
SwimTrek is a leading provider of open-water swimming holidays, delivering exceptional experiences for our guests across some of the world’s most beautiful swimming locations. We pride ourselves on offering personalized, high-quality service and creating unforgettable memories for our customers.
Group Relationship and Sales Executive
The Group Relationship and Sales Executive role works with the Global Group Sales and Partnership Manager to source, nurture and convert leads into group and private trip bookings. This role also requires the employee to work closely with the Marketing, Product and Customer Service teams in order to maximise commercial opportunities in relation to our private and small group bookings.
Key responsibilities:
Administration of Group Trip Bookings
- Work closely with the Group Sales team, and the Customer Service team to quickly and accurately finalise all group booking details on the SwimTrek booking system.
- Prepare proposals, quotes, and contracts for clients, ensuring accuracy and alignment with their requirements.
- Negotiate terms and pricing with clients to close deals and achieve sales targets.
- Ensure that all booking administration is done correctly to reflect the high standards expected of SwimTrek and by our guests. This will include own guests and leads converted by the Group Sales team.
- Manage a portfolio of client accounts, serving as the primary point of contact for all inquiries, requests, and issues.
Nurture and convert group and private trip leads
- Building on the leads and contacts already acquired, maintain relationships and nurture leads through to conversions.
- Identify and work closely with lead guests to find the most suitable locations and dates for their group.
- Maintain clear and accurate communication with lead guests and all other members of the group with regard to their bookings and their overall SwimTrek experience.
- Develop and maintain strong relationships with clients to understand their needs, challenges, and objectives.
- Maintain strong bonds with groups post-trip to encourage a higher retention and rebooking rate.
- Working leads through the group pipeline.
- Attending and representing the brand at various events.
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- Conduct all sales and partnership activity ethically and transparently, balancing commercial objectives with the interests of our guests, communities, partners and the wider environment.
Acquire New Group and Private Trip Business
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Identify and capitalise on opportunities to increase the number of private and group trip departures that we run each year, both through reaching out to past SwimTrek guests and by attracting new private groups to the business.
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Increase the database of school groups to approach about taking part in a private trip.
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Increase the database of swimming clubs to approach about taking part in a private trip.
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Increase the database of corporate/charity organisations to approach about taking part in a private trip.
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Conduct sales presentations and product demonstrations to prospective clients, highlighting the value proposition and benefits of our products/services.
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Maintain close links with the pool and open water swimming communities, through attending events, networking and monitoring online activities, and constantly look for opportunities to offer group trips.
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Stay informed about industry trends, market conditions, and competitor activities to provide strategic insights and recommendations.
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Ensure customer information is collected, maintained and used responsibly and in accordance with applicable data protection, privacy and company policies.
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Consider the social and environmental impact of group sales and partnership activity and support SwimTrek's wider sustainability and B Corp commitments.
The list of responsibilities should not be considered exhaustive. You may be required to undertake various other duties as reasonably required.
Experience may come from a range of industries or roles. We welcome transferable skills and equivalent experience gained through different career paths.
What We’re Looking For:
Essential
- Excellent customer service and strong verbal and written communication skills.
- Highly organised, proactive and able to multitask and manage priorities effectively.
- Strong interpersonal skills, with the ability to work collaboratively and support team workloads.
- Open-water swimming experience and knowledge of the open-water swimming community.
- Flexible and willing to travel, including overseas; a valid driving licence may be required for some locations.
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Desirable
- Experience in the travel industry.
- Experience using CRM systems.
- Advanced Microsoft Excel skills.
- Experience creating and working with data reports.
- Ability to speak an additional language.
Why SwimTrek?
- LOCATION: Office based - located on Brighton Beach (Sea Lanes) overlooking a 50m pool and the sea
- SALARY: £26,500 - £30,000 (depending on experience)
- HOLIDAYS: 33 days (inc. Bank Holidays)
- PENSION: Employer contribution
- WORKING HOURS: Full Time (37.5hours / week)
- FLEXIBLE HOURS: Between 8AM-6PM, Monday - Friday. Please note that in this role, you may be required to work weekends.
OTHER INCENTIVES (but not limited to):
- Performance related bonus
- Discounted travel
- Personal budget for sporting challenge/professional development
We welcome applications from candidates of all backgrounds, identities and lived experiences. If you’re excited about this role but don’t meet every requirement, we encourage you to apply - your skills and perspective may be a great fit.
We are committed to providing an inclusive recruitment process. If you require adjustments at any stage (timing, format, accessibility), please let us know and we will be happy to accommodate.
SwimTrek is an equal opportunity employer committed to justice, equity, diversity and inclusion. We do not discriminate based on any protected characteristics. We embrace diverse backgrounds, perspectives, and skills to drive innovation and create an inclusive culture where all employees can thrive. If you need any special arrangements during the application process, please let us know.
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