Central Functions leadership:

• Provides senior sales leadership from Central Functions, acting as the link between Group strategy and BU delivery, ensuring guidance, standards and interventions add value and are operationally credible.
• Builds strong relationships with BU Managing Directors, Sales Directors and functional leaders, providing constructive challenge, coaching and support to improve performance and consistency within a BU-led operating model.
• Provides leadership to the Sales Director community through performance reviews, challenge, coaching and targeted intervention, ensuring priorities are clear, delivery is accountable and underperformance is addressed.

Change and continuous improvement:

• Leads significant sales change programmes and improvement projects across the BU structure, ensuring clear business cases, stakeholder engagement, governance, delivery plans, benefit measures and sustainable adoption.
• Drives improvements to sales processes, policies, systems and ways of working, including Dynamics, telephony, COINS and other sales tools, ensuring changes are effectively scoped, tested, communicated, trained, adopted and embedded.
• Promotes digital sales effectiveness by improving CRM discipline, lead response, enquiry management, customer communication, online journey integration and adoption of Group sales technology.

Capability and talent:

• Owns the Group approach to sales capability, including a national sales capability framework, Sales Academy content, sales leadership development, technical sales training, induction, ongoing development and best practice sharing.
• Works with HR, Learning and Development and BU leadership teams to strengthen capability, succession planning, engagement, performance management and targeted interventions across the sales function. Improve readiness and strengthen future leadership pipeline across the sales function.
• Acts as custodian of the sales customer journey from enquiry through to completion, ensuring the on-site and digital sales experience is relevant, compliant and aligned with brand and customer expectations, including show home standards and reservation/completion process. Works with Group Marketing to ensure brand standards and key messages are delivered.
• Works with Legal, Customer, Health & Safety, Marketing, IT, Finance, Internal Audit and other Group functions to ensure sales guidance is compliant with the Operating Framework, NHQC, Consumer Code, GDPR, Government schemes, internal controls and relevant regulatory requirements.
• Oversees sales governance, reporting, policies, manuals, assurance activity and guidance, ensuring Group standards are clear, current, auditable and consistently understood across the business.
• Supports audit readiness and assurance by ensuring sales processes, controls, evidence and improvement actions are proportionate, well documented and aligned to the expectations of a listed business.
• Identifies and escalates material sales risks, including forecast shortfall, pricing pressure, incentive escalation, compliance exposure, capability gaps, process failure and underperformance against Group standards, ensuring actions are agreed, owned and tracked through to resolution.

External partners:

• Manages key external relationships where appropriate, including panel brokers, lenders, training partners, mystery shopping providers and other sales support suppliers.

Experience, Qualifications, Technical Requirements

• Significant senior sales leadership experience, ideally within housebuilding, residential development or a comparable customer-led, multi-site sales environment
• Proven experience of improving sales performance across a decentralised or BU-led operating model
• Experience leading change, transformation or continuous improvement programmes across multiple stakeholder groups
• Strong commercial understanding of sales performance, pricing, conversion, incentive control, revenue, margin, customer experience, forecasting and operational delivery
• Track record of building sales capability, improving standards and developing high-performing sales leaders and teams. Strong people-leadership skills.
• Experience operating at senior leadership or board level, influencing strategic decisions and managing complex stakeholder relationships
• Experience of sales governance, assurance, controls, CRM adoption, digital sales tools and compliance in a large, regulated or listed business environment

What we offer at Taylor Wimpey

At Taylor Wimpey, we are committed to enabling you to make a home with us. Our work is not just about building homes; it's about doing work that matters, making a positive impact on the lives of our customers and the communities we serve.

We enjoy many benefits as standard, including excellent retail discounts, company funded life insurance and private healthcare, and access to a quality pension scheme with company contributions. We also offer our discounted house purchase scheme, car leasing scheme and share plans, as well as the opportunity to tailor your benefit package to suit your needs with options such as buying extra annual leave or adding dependants to your benefit cover. Our total reward offer works perfectly with our culture, we are a welcoming community where everyone can feel at home.

We create a home to your future by providing opportunities for growth and development. We offer industry leading professional training and development, which supports you to unlock your potential and fulfil your career and personal goals in a variety of opportunities and environments. We look to develop our people in the skills and areas they are most interested in, leveraging your qualities and appreciating your unique competencies, skills and expertise, that when we come together, make this a great place to work.

If you want to do work that matters and build a career that lasts, make a home at Taylor Wimpey.

Inclusivity Statement

As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team.

Internal Applicants

Please inform your line manager if you wish to apply for this role.