Selecta
Group Sales Process & Systems Manager (m/f/d)
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Group Sales Process & Systems Manager (m/f/d)
Selecta Group Headquarters | Europe
Selecta is one of Europe's leading providers of vending services and coffee solutions, operating in 16 countries with more than 6,000 employees. Since our foundation in 1957, we have been committed to delivering exceptional service, high-quality products, and innovative workplace food and beverage solutions. Team spirit, service excellence, integrity, customer focus, and a passion for success shape everything we do.
To strengthen our Group Growth Team at Selecta Headquarters, we are looking for an analytical, commercially minded, and technology-driven Group Sales Process & Systems Manager (m/f/d) to drive the continuous improvement of our CRM landscape, sales processes, customer lifecycle activities, and data-driven growth initiatives across Europe.
Your Responsibilities
- Drive the continuous development and optimization of sales processes, CRM systems, and customer lifecycle management across participating European markets
- Support and lead strategic sales and CRM projects that contribute to customer retention, engagement, and commercial growth
- Play a key role in the evolution and implementation of AI-driven solutions to improve sales effectiveness, customer retention, and customer experience
- Manage and deliver international CRM roadmap priorities, including customer segmentation, lifecycle journeys, retention initiatives, and contact strategies
- Ensure effective CRM platform governance, maintaining standards for processes, permissions, integrations, campaign execution, and change management across markets
- Monitor and continuously improve CRM data quality, compliance, and usability in close cooperation with Data, Technology, and local business teams
- Define, maintain, and analyze CRM performance metrics related to customer retention, churn, engagement, conversion, customer lifetime value, and CRM-attributed revenue
- Collaborate closely with Sales, Marketing, Customer Service, Digital, Data, and Technology teams to optimize customer journeys and commercial performance
- Build dashboards, reporting frameworks, and actionable business insights together with Analytics and Business Intelligence stakeholders
- Support CRM adoption across markets through training, guidance, best-practice sharing, and stakeholder coordination
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Your Profile
- Degree or professional qualification in Business, Marketing, Data Analytics, Digital Technologies, or a related field, or equivalent professional experience
- Proven experience in CRM, sales operations, lifecycle marketing, customer growth, marketing operations, or a related commercial function
- Strong track record in managing CRM platforms, customer lifecycle initiatives, and cross-functional process improvement projects
- Experience working across multiple markets, countries, or business units within an international environment
- Strong analytical mindset with the ability to transform data into practical business recommendations and measurable actions
- Hands-on experience with CRM platforms such as Salesforce, Microsoft Dynamics 365, HubSpot, or comparable systems
- Good understanding of customer segmentation, lifecycle management, automation, lead management, and performance reporting
- Knowledge of GDPR, data governance, and CRM data quality management. SQL knowledge is an advantage
- Strong communication, stakeholder management, and influencing skills with the ability to coordinate teams without direct line-management responsibility
- Fluent English is required; additional European languages are highly desirable
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What We Offer
- A highly visible international role with direct impact on Selecta's CRM strategy, customer retention, and commercial growth agenda
- The opportunity to shape and optimize CRM processes and customer journeys across multiple European markets
- Exposure to innovative technologies, including AI-driven sales and customer lifecycle solutions
- A dynamic and international working environment with close collaboration across Sales, Marketing, Data, Technology, and Customer Service teams
- High levels of ownership, autonomy, and the opportunity to drive meaningful business improvement initiatives
- Competitive compensation package and attractive benefits
- Professional development opportunities within a leading European organization
- Flexible working arrangements and an international career perspective
- A collaborative culture with short decision-making paths and strong cross-functional teamwork
Ready to make an impact?
If you are passionate about CRM excellence, sales transformation, data-driven decision making, and driving customer growth in an international environment, we would love to hear from you.
Join Selecta and help shape the future of customer engagement, sales processes, and commercial performance across Europe.
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