Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands?

We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

• In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

  • Free Meals on Duty: Enjoy complimentary meals while at work.
  • Uniform Provided: A professional uniform is supplied for all employees.
  • Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
  • Pension Scheme: Participation in The People’s Pension.
  • Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
  • Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
  • Training and Development: Access to training programs to enhance your skills and advance your career.

Responsibilities:

• Effectively manage and develop relationships with key internal and external stakeholders, clients, agencies, and entertainment individuals.
• Effectively use sales resources and administrative/support staff.
• Create contracts as required.
• Serve the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a continuing relationship and loyalty to Marriott.
• Understand the product we offer, including room types/layouts, capacities, and event/restaurant menus.
• Prepare all event documentation and coordinates with Sales, hotel departments, and customer to ensure successful delivery of hotel events of least complexity. Ensure compliance with Marriott Operating Standards to maintain brand integrity.
• Display leadership in guest hospitality and ensure consistently high levels of customer service throughout all phases of hotel events. Ensure products and services sold to Event Planners meet or exceed expectations, create loyalty and leads to increased market share. Strive to achieve ‘excellent’ scores in Event Satisfaction Survey (ESS).
• Build the unit’s top line revenue by focusing on the post-contractual sale of products and services.
• Maximize revenue by upselling contracted products to event planners and attendees. Identify additional revenue opportunities for the hotel based on the event profile.
• Coordinate and communicate event & groups details both verbally and in writing to the customer and hotel operations. Follow-up with customers post-event.
• Manage group room blocks and meeting space of assigned groups and/or events.
• Work collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Proactively identify operational challenges associated with your groups & events team and work with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Use Opera Catering & PMS system to manage sales & account relationships, as well as appropriate catering/group/banqueting bookings. Ensure that information is correct, up to date and that databases are current.
• Ensure forecasted revenue is always up to date.
• Ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
• Maintain an efficient and organised filing policy on all enquiries, options and confirmed bookings.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Use negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Always promote a professional image by being immaculately dressed and presented.
• At all times present and maintain high standards of communication, both written and verbal, to the client.