Shangri-La Group
Groups & Events Planning Manager
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Groups & Events Planning Manager
Are you passionate about creating unforgettable events, building strong client relationships and delivering exceptional experiences in a luxury 5-star environment? If you’re organised, commercially driven and thrive on turning every detail into a memorable experience, we’d love to hear from you!
We have an exciting opportunity for a Groups & Events Planning Manager to join our Groups and Events team. Under the guidance and supervision of the Director of Sales & Events, you will play a pivotal role in planning, coordinating and delivering exceptional events from initial planning through to successful execution and post-event follow-up.
You will be responsible for managing all aspects of event planning and coordination, ensuring that every detail is delivered to the highest standard while maximising revenue and creating outstanding experiences for our clients. Working closely with our Operations, Sales and other hotel departments, you will ensure the seamless delivery of events and contribute to maintaining Shangri-La The Shard's reputation as a premier luxury events destination.
You will also be responsible for identifying upselling opportunities, optimising event profitability and ensuring exceptional client satisfaction throughout the entire event journey.
What we are looking for?
- Experience in a Groups & Events Planning or similar role, ideally within a luxury 5* hotel or high-end hospitality environment.
- Strong experience in event planning, coordination and client relationship management.
- Commercially aware, with the ability to identify upselling opportunities and maximise event revenue.
- Excellent organisational and administrative skills, with strong attention to detail.
- Flexible and adaptable to different working conditions and changing event requirements.
- Excellent communication and interpersonal skills, with the ability to liaise confidently with clients and internal teams.
- Computer knowledge and experience working with hotel systems and event management platforms.
- A genuine passion for delivering exceptional guest and client experiences.
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You Will
- Have an immaculate and professional appearance.
- Have excellent oral and written fluency in English.
- Have relevant experience within a similar luxury hospitality or events environment.
- Be highly organised, proactive and able to manage multiple events and priorities simultaneously.
- Be commercially focused with a strong understanding of revenue generation and upselling.
- Be motivated, enthusiastic and a self-starter.
- Have a positive and solutions-focused attitude.
- Demonstrate excellent attention to detail and follow-through.
- Be committed to delivering exceptional client experiences and operational excellence.
- Be a strong team player who builds positive relationships across all hotel departments.
- Demonstrate commitment to our values and beliefs.
Who are we?
We are Shangri-La, The Shard, London, the first elevated luxury hotel in the city and Western Europe’s tallest building. Our guests dine with unparalleled views across London, capturing the city’s most historic area, inclusive of Tate Modern, St. Paul’s Cathedral, and Borough Market. Our award-winning restaurants and bars, offer an incredible world of dining in the clouds. As a valued member of our team you will be integral to our guests experience from the off-set and our team will ensure you have everything you need to succeed in your career with us.
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Benefits
In joining the Shangri-La Hotel London, we will offer you an array of exclusive benefits and lifestyle options such as, but not limited to:
- Comprehensive benefits package that includes private medical, dental cover and life assurance.
- Competitive and generous pension contribution scheme.
- 50% discounts in our exclusive award-winning luxury Restaurants and Bars.
- Staff rates at properties worldwide.
- Complimentary dining whilst at work.
- Complimentary dry-cleaning service for your work attire.
- Annual season travel ticket loan to support you in your journey to work.
- Exclusive discounts across London Bridge area via the “Shard Card “membership scheme.
- Loyalty benefits- such as complimentary stays, monetary recognition for long service
Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates.
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