Delta Hotels by Marriott Breadsall Priory
Groups & Spa Coordinator
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Job Opportunity at a Leading Hotel Brand
Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.
What is in it for you?
In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:
- Free Meals on Duty: Enjoy complimentary meals while at work.
- Uniform Provided: A professional uniform is supplied for all employees.
- Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
- Pension Scheme: Participation in The People’s Pension.
- Employee Assistance Programme: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- Career Development: Opportunities for career growth and internal transfers within Marriott's global network.
- Training and Development: Access to training programs to enhance your skills and advance your career.
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Responsibilities
Here's what your journey with us entails:
- Manage enquiries for leisure groups, tours, social, and any other groups as required.
- Understand the host’s needs, recommend suitable spaces and packages, and provide timely, persuasive proposals and show rounds.
- Follow up qualified enquiries consistently and maintain accurate pipeline, conversion, forecast, and lost-business records.
- Qualify requirements, prepare commercially appropriate proposals, and conduct timely follow up to secure conversion.
- Maximise event value through menus, beverages, bedrooms, room upgrades, entertainment, décor, golf, spa/leisure, and other relevant enhancements.
- Apply approved pricing, minimum spends, terms, and space controls, and escalate non-standard requests appropriately.
- Issue contracts, collect deposits, and obtain final details, rooming list, menus, and event billing within agreed timelines.
- Prepare accurate function information and coordinate a structured operational handover to all relevant departments.
- Track pick up, spend, wash, cancellations, and lost business reasons to maintain accurate CRM and event system records.
- Attend selected client appointments and significant events, supporting service recovery and relationship management where needed.
- Complete post-event follow-up to obtain feedback, referrals, future dates, and opportunities across the client’s wider network.
- Maintain current competitor and local-market knowledge and contribute ideas for new events, packages, and underused spaces.
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Note: This description is not intended to establish a total definition of the job, but an outline of the duties.
Preferred Qualifications
- Exceptional interpersonal and communication skills with the ability to interact effectively at all levels.
- Minimum of 1 year of experience in a similar role within the hospitality industry.
- Detail-oriented with a passion for delivering excellence in customer service.
Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!
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