PortmanDentex
Growth & Insight Analyst
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Company Description
PortmanDentex is a leading dental group supporting more than 370 practices across the UK and Ireland. We put patients at the heart of what we do and create an inclusive environment where colleagues can grow and make a real difference. Working in partnership and always looking for ways to improve, we are building a better future for our patients, practices and people.
The Role
You will ensure that growth performance trends and activities are understood across the Customer & Commercial team, and generate new insight that informs commercial decisions and where to invest budget to achieve the best return on investment. Key responsibilities:
Commercial Insight & Analysis
- Generate commercial insight to drive well-informed customer and commercial growth decisions across the team, translating data into clear recommendations.
- Develop and maintain commercial and marketing performance reporting and initiatives tracking in partnership with the BI & Analytics team, ensuring reports answer the questions the business is asking.
- Analyse patient acquisition, retention, treatment uptake and revenue trends to identify performance drivers, risks and opportunities across the practice estate.
- Support category performance analysis across Aligners, Implants and Dental Plans, providing the insight that informs category strategies and investment decisions.
Reporting Accuracy & Continuous Improvement
- Continually improve the accuracy and relevance of commercial reporting and insight outputs, working with BI & Insight teams to identify and resolve data quality issues.
- Own the integrity of key commercial dashboards and reports, proactively flagging when outputs do not look right and investigating root causes.
- Document data sources, definitions and methodologies to ensure consistency and repeatability of insight across the team.
New Insight Development
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- Develop new insight capabilities to support strategic decision-making and inform growth initiatives, identifying gaps in what we currently measure and proposing solutions.
- Navigate multiple data sources to get to answers quickly, developing proof-of-concept analyses and then working with the BI & Analytics team to build robust, operationalised outputs.
- Build and iterate analysis tools, models and dashboards in Power BI and Excel that enable the commercial team to self-serve on routine performance questions.
Stakeholder Engagement & Collaboration
- Work closely with the Customer & Commercial Director, Category Managers, and the wider Marketing and Growth team to anticipate insight needs and proactively deliver analysis and tracking that supports live commercial priorities.
- Collaborate with BI & Analytics, Marketing, Operations and Finance teams to align on data sources, definitions and reporting standards.
- Present findings and recommendations clearly to senior stakeholders, communicating in the language of insight and commercial impact rather than raw data.
The Ideal Candidate
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Analytical & Commercial Skills
- Strong commercial and analytical mindset, able to anticipate business needs, identify what matters, and turn data into actionable insight.
- Naturally curious and detail-oriented, with the ability to challenge anomalies, ask the right questions, and dig beneath surface-level trends.
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Problem Solving & Ways of Working
- Creative, resourceful and solutions-focused, comfortable working with imperfect or multiple data sources.
- Self-motivated and adaptable, able to work at pace, manage competing priorities, and proactively identify opportunities to add value.
Qualifications
- 1–3 years’ experience in a commercial analysis, insight or business intelligence role within a consumer-facing or multi-site business.
- Proficiency in Power BI, including building and maintaining dashboards and reports.
- Strong Excel skills, including data modelling, pivot tables and complex formulae.
- Good understanding of PPC and digital performance.
- Experience using AI tools (e.g. Claude) to automate insight and reporting.
- Demonstrable ability to work across multiple data sources and synthesise findings into clear, commercially relevant outputs.
- Strong written and verbal communication skills, with the ability to present insight to non-technical stakeholders.
- Bachelor’s degree in a relevant discipline (Business, Economics, Marketing, Data Science, Mathematics or similar).
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Additional Information
- Wellbeing Support: 24/7 Employee Assistance Programme and GP service plus an in-house Mental Health First Aider programme.
- Additional Reward: bonus scheme based on business performance.
- Extra Leave: Birthday off and option to buy 3 more days.
- Family Support: Enhanced maternity/paternity leave.
- Financial Security: Life assurance and pension scheme.
Application Process
When you click apply, we’ll need your CV and contact details, along with the answer to four quick questions and your application will be complete! You’ll get a response as quickly as we can, whatever the outcome of your application.
Ready to join us? Click apply to take the next step in your career.
Contract Type
Permanent
PortmanDentex Location
The Port - Cheltenham
Vacancy Type
Central Functions
Department
Marketing
We are an equal opportunity employer and value diversity, equity and inclusion in our workplace. We are committed to creating an environment of mutual respect and are dedicated to providing equal employment opportunities regardless of race, religion or belief, sex, sexual orientation, gender reassignment, pregnancy or maternity, marital or civil partner status, disability, age, or nationality.
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