Gruffalo & Friends Clubhouse
Gruffalo Actor
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Job Role: Actor
Location: The Gruffalo & Friends Clubhouse The Promenade BLACKPOOL, Lancashire FY1 5AA United Kingdom
Contract Type: Fixed
End Date/Seasonal Hours: Full Time
The Actor plays a key role in delivering memorable experiences to all guests, embodying the Merlin values with enthusiasm and professionalism. This role requires a confident and engaging approach to guest interaction, with a focus on creating a fun, magical, and safe environment. Actors are expected to seek out guest contact, maintain a positive and high-energy presence, and communicate effectively with a diverse range of visitors and team members. The role involves costume character work, as well as hosting parties out of costume, reading stories and script work. Actors are also responsible for maintaining the presentation and cleanliness of public areas. The role includes following opening and closing procedures as outlined in operational plans, and ensuring full compliance with health, safety, and security standards. The position involves regular physical activity, including standing, bending, reaching, and kneeling for extended periods.
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Key Accountabilities
- Deliver Outstanding Visitor Experience
- Go above and beyond to delight every guest—creating memorable moments, anticipating needs, and exceeding expectations to enhance the overall visit.
- Ensure Exceptional Customer Service Standards
- Provide a warm, friendly, and consistent level of customer service to all guests, maintaining a positive and professional attitude at all times.
- Meet Daily KPI and Mystery Shopper Standards
- Work towards achieving daily key performance indicators (KPIs), including Net Promoter Score (NPS), customer satisfaction, value for money, and sales targets.
- Actively contribute to meeting and exceeding mystery shopper benchmarks.
Qualifications & Experience
Skills, Experience & Qualifications
- Scarily good customer service skills
- Outgoing personality—you easily connect with people and love interacting with guests
- Flexible and available to work evenings and weekends
- Able to perform under pressure
- Previous acting experience preferred
Benefits
Alongside working with a great team and marine life, we also offer:
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- Performance related bonus
- 25% discount in our retail shops and restaurants and 40% off LEGO online
- Merlin Magic Pass - giving you free tickets to all our attractions worldwide for you, your family, and friends every year
- Employee pricing up to 55% off cinema tickets
If you are interested in this opportunity and you would like to hear more, please click on the apply button now.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
We reserve the right to remove this vacancy advert early, should sufficient applications be acquired.
Pay Range
From GBP £13.11/Hr.
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