Guy's and St Thomas' NHS Foundation Trust
GSTT Armed Forces Welfare Officer
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Job Description
The post-holder is responsible for providing holistic welfare support to ensure programme outputs are delivered effectively.
The post holder will take a lead on all specific welfare or aspects of the Armed Forces Programme.
- Responsible for day-to-day delivery, and subsequent performance management, adjusting plans as required to ensure that risks and issues are mitigated across the welfare spectrum.
- The post holder will work with clinicians and managers to ensure provision of the best possible staff and patient experience and service delivery.
- The post holder will work collaboratively with internal and external stakeholders to ensure effective management of interdependencies and delivery of objectives welfare pathways.
- It is expected that the specific landscape managed by the post holder will change over time as the capability and collaboration opportunities grow.
Provide welfare management expertise to the Armed Forces Community and ensure that the trust staff are briefed and have clear responsibilities, when patients are identified as being in the Armed Forces community. Work in an agile manner, supporting programme and organisational priorities where required.
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- Communicate information on the delivery progress of the welfare spectrum you are responsible for.
- Provide scheduled highlight and exception reports into the programme, tracking patient pathways.
- Keep meticulous records and ensure data and reports are provided in a timely manner, with full understanding of the need to demonstrate return on investment to other agencies.
- Organise and monitor welfare resources to ensure their effective use while delivering against agreed programme objectives.
- Recognise safeguarding issues quickly and immediately report any concerns regarding children or vulnerable adults to the appropriate agencies.
- Support evaluation and audit of welfare data across all sites and organisations linked to the programme.
- Process referrals, correctly assessing the welfare needs of service users with unfaltering professionalism, compassion, and sensitivity.
Monitor and maintain welfare information management systems.
- Maintain data collection systems that will provide accurate and timely data, including quantitative and qualitative data.
- Maintain databases required by the Armed Forces programme.
- Interpret policies and protocols to support the project that are consistent with Trust standards.
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Strategy, Change and Service Improvement
- Support the development of the programme and welfare strategy including research and development to identify, develop, and promote best practice.
- Subject Matter Expert management test and review of new concepts, models, methods, practices, products, and equipment.
- Support innovative methods to gain patient and public involvement to inform service direction, improvement, user satisfaction, and as a tool for performance management.
- Regular horizon scanning of best practice and ways of working within the sector and within the programme.
Personal Development
- Maintain up-to-date knowledge of a range of skills including service improvement techniques and be responsible for developing and maintaining own CPD programme with an annual appraisal.
Research and Development
- Support and undertake primary and secondary research, audits, and evaluations as required.
For further details / informal visits contact:
- Name: Billy Kelly
- Job title: Head of Armed Forces (Programme Lead)
- Email address: gstt.armedforces@nhs.net
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