Flexera
GTM Systems Analyst
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GTM Systems & Process Analyst
Role Overview
The GTM Systems & Process Analyst helps optimise the systems, processes and workflows that enable Flexera's Go-To-Market teams to operate effectively and efficiently.
The role sits within the GTM Systems & Operations team and works across Sales, Marketing, Partners, Renewals and Customer Success to improve the way we use technology, data, automation and AI to drive revenue growth and enhance the customer experience.
This role is ideal for someone who has already built a foundation in Revenue Operations, Sales Operations, Marketing Operations or a similar commercial operations role and is looking to take the next step in their career. The successful candidate will gain exposure to a broad range of GTM technologies, business processes and strategic initiatives while developing expertise in process improvement, systems administration, AI-enabled workflows and operational excellence.
A key focus of the role will be helping Flexera embed AI into day-to-day GTM operations. This includes leveraging both the native AI capabilities within key SaaS platforms and dedicated AI tools such as Microsoft Copilot to automate repetitive tasks, improve decision-making, accelerate analysis and enhance team productivity.
The role combines business analysis, systems administration, process improvement, project delivery and stakeholder engagement, providing an excellent development opportunity for someone looking to build a long-term career in Revenue Operations and GTM technology.
Key Responsibilities
GTM Technology Administration & Support
- Serve as a day-to-day administrator for key GTM technologies, including:
- Gong
- LinkedIn Sales Navigator
- ZoomInfo
- Partner Relationship Management (PRM) platforms
- Additional GTM systems as required
- Manage user setup, permissions, configuration and ongoing platform administration.
- Support onboarding and enablement of new users.
- Monitor platform adoption and utilisation.
- Liaise with vendors to troubleshoot issues and evaluate new functionality.
- Document processes, configurations and best practices.
Process Improvement & Operational Excellence
- Identify opportunities to improve GTM processes through automation, simplification and better use of technology.
- Analyse existing workflows to identify friction points and inefficiencies.
- Support the design and implementation of scalable operational processes.
- Create process documentation, workflows and operating procedures.
- Partner with stakeholders to understand business challenges and recommend practical solutions.
- Support initiatives focused on improving seller productivity, process compliance and data quality.
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AI, Automation & Workflow Optimisation
- Support the adoption of AI-enabled workflows across GTM teams.
- Leverage AI capabilities available within platforms such as Gong and other GTM technologies.
- Utilise tools such as Microsoft Copilot to automate, augment and streamline operational tasks and processes.
- Assist in the development and refinement of prompts, workflows, templates and automations.
- Identify opportunities where AI can reduce manual effort or improve execution quality.
Salesforce & Business Systems Collaboration
- Partner with Business Applications teams to support Salesforce and related system enhancements.
- Gather and document business requirements.
- Participate in testing and user acceptance activities.
- Support deployment and change management activities.
- Help maintain process governance and data quality standards.
- Act as a bridge between business stakeholders and technical delivery teams.
Project & Stakeholder Support
- Support delivery of small to medium-sized operational and technology initiatives.
- Track actions, risks, dependencies and key milestones.
- Coordinate activities across stakeholders, vendors and delivery teams.
- Communicate progress and recommendations clearly to business partners.
- Build effective working relationships across Sales, Marketing, Partners, Customer Success and Operations teams.
Required Experience
- 2-3 years of experience in Revenue Operations, Sales Operations, Marketing Operations or a similar operational role.
- Experience working within a SaaS company is preferred.
- Experience supporting business systems, CRM platforms or GTM technologies.
- Strong working knowledge of Salesforce.
- Experience gathering and documenting business requirements.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Strong organisational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Curiosity, ownership mindset and a willingness to learn new technologies.
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Desirable Experience
- Experience supporting Revenue Operations, Sales Operations or Marketing Operations teams.
- Experience working with Gong, LinkedIn Sales Navigator, ZoomInfo, Salesforce or similar GTM platforms.
- Marketing Operations or Sales Development experience, particularly around lead management, campaign operations and top-of-funnel optimisation.
- Experience with process mapping, workflow optimisation or business process improvement.
- Understanding of integrations, APIs and data flows between business systems.
- Salesforce Administrator certification or equivalent experience.
- Experience working with technology vendors and external partners.
- Strong AI literacy, including practical experience using tools such as Microsoft Copilot, Claude or similar AI solutions to automate, augment and improve operational processes and tasks.
Ideal Candidate Profile
The ideal candidate is likely to be in the early stages of their Revenue Operations or GTM Operations career and looking for an opportunity to broaden their scope and responsibility. They may currently work in:
- Revenue Operations
- Sales Operations
- Marketing Operations
- Business Operations
- Commercial Operations
Alternatively, they may have started their career in an SDR or Marketing Operations role and developed a strong interest in systems, technology, process improvement and operational excellence.
Most importantly, we're looking for someone who is:
- Naturally curious and analytical.
- Passionate about technology and process improvement.
- Excited by the practical application of AI in business.
- Comfortable working across multiple teams and functions.
- Motivated to learn and develop into a future GTM Operations leader.
Why This Role?
This role offers a unique opportunity to gain hands-on experience across the systems, processes, data and AI capabilities that power a modern SaaS revenue organisation. The successful candidate will work closely with senior stakeholders across Revenue Operations, Business Systems, Marketing, Sales and Customer Success while helping shape the next generation of AI-enabled GTM processes and workflows at Flexera.
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