Gucci
GUCCI Client Advisor - Heathrow
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Summary
Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.
We are looking for a Client Advisor to join our team in London - Multistore Heathrow on a full-time permanent contract.
The Gucci Client Advisor is a key ambassador for the Maison, actively contributing to achieving store sales targets and key performance indicators. Through an exceptional sense of style, strong product sensitivity, and a genuine passion for fashion culture, the Client Advisors deliver a distinctive and memorable client experience, building long-lasting relationships while consistently embodying Gucci’s values, image, and standards.
Job Description
Key Responsibilities
Client Experience & Relationship
- Deliver an outstanding, personalized and elevated client experience, before, during and after the sale, exceeding client expectations at every interaction
- Build strong and authentic relationships with clients, placing them at the centre, actively listening to their needs and anticipating future desires
- Develop and nurture a solid client portfolio to ensure a proactive, loyal and growing business
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Styling, Product & Fashion Culture
- Demonstrate excellent product knowledge and strong sensitivity to materials and craftsmanship
- Create personalized, versatile, and timeless looks, acting as a stylist and trusted fashion advisor for the client
- Express a deep passion for fashion, trends and contemporary culture, translating them into relevant and inspiring styling proposals
- Confidently connect product storytelling with client lifestyle, reinforcing emotional engagement and desirability
Sales & Business Performance
- Drive individual sales performance and achieve KPI targets with a strong business mindset and entrepreneurial approach
- Identify and maximize business opportunities through effective use of clienteling tools
- Contribute actively to category performance and overall store results
Team & Store Contribution
- Collaborate proactively with colleagues and management, fostering a positive team spirit and collective success
- Support front and back-of-house activities when needed, contributing to smooth daily operations
- Uphold visual merchandising standards and ensure product presentation reflects Gucci’s image
- Act with professionalism, transparency and authenticity in all internal and external interactions
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Profile & Requirements
- Previous experience in high-quality client service environments, preferably in fashion, luxury retail, accessories or luxury hospitality
- Strong fashion sensibility and genuine passion for fashion culture and styling
- Natural client-oriented mindset with strong relationship-building skills
- Business-driven, proactive and results-oriented, with an entrepreneurial spirit
- Excellent communication skills, with the ability to create genuine and lasting client connections
- Team player with a collaborative attitude and strong sense of responsibility
- Comfortable using digital tools and applications; quick learner with new technologies
- Ability to thrive in a fast-paced environment, multitask and prioritize effectively
- Flexible to work a retail schedule, including weekends and holidays
- Fluency in English and local language; additional languages are a plus
Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.
Job Type
Regular
Start Date
2026-11-05
Schedule
Full time
Organization
Gucci Ltd.
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