Adjacency Recruitment Group
Guest Experience Associate
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Client Experience Consultant
£27,000 - £30,000 + bonus + bens
Cheltenham
Onsite
Would you like to work in the luxury travel sector? Are you someone who enjoys providing a first-class service to clients? Do you want to work alongside a small and passionate and supportive team of travel professionals? If this sounds like you, please get in touch today.
This is a rare opportunity to work in the luxury travel sector and join a business who have built a fantastic business with an enviable reputation for supporting clients through every aspect of the booking process (including add-ons, post booking follow ups etc). You will be motivated by providing excellent service, leaving no-stone unturned to make sure the clients stay is a memorable one.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Some of the key responsibilities
- Support clients through the booking process including tailoring aspects where possible
- Liaise with client pre and post booking to ensure complete satisfaction
- Track, manage and accurately record guest payments
- Support and initiate continuous improvement initiatives
The successful candidate will have
- Passion and previous experience of delivering exceptional customer service
- A genuine interest in luxury travel and experiences
- Excellent verbal and written communication abilities plus strong numeracy skills
- Highly organised but also able to react calmly to changing priorities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Benefits:
- 23 days annual leave
- Excellent quarterly bonus opportunity
This client offers a supportive working environment, excellent team and extensive benefits as well as an opportunity for career progression. Unlike other hospitality roles, this role doesn’t require early morning or late evening work. The team works Monday – Friday 9am – 5.30pm and one Saturday in 3 which can be done remotely and you will receive a day off in lieu of this day.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London