ST James Facilities
Guest Experience Host - Chiswick
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Overall Purpose
As a Corporate Receptionist working with one other, you will be permanently based on the reception desk covering the front of house function within Chiswick Park.
The Park is a high-profile site with the client permanently based in the park.
You will be responsible for delivering exceptional customer service, ensuring a seamless journey for all that enter this building but also closely working with the other 9 buildings in the park demonstrating a collaborative relation with the other colleagues and service partners teams.
Duties and Responsibilities
- To take full ownership and accountability of the reception and all associated areas, making sure that they are kept in the best possible order at all times, liaising with cleaners, facilities, maintenance and other departments as deemed necessary.
- Ensure the St James folder, manual, occupiers’ procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
- First point of contact for all guests, visitors, occupiers and clients to the building, as outlined in the St James Guide. Dealing with all questions and queries.
- Being responsible for meeting and greeting of all guests and visitors into the building and providing them with exceptional service.
- Standing to greet as a basic standard.
- To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
- Ability to create strong relationship with the occupiers from the building as well as the building manager and other service partners.
- Create and lead on the events calendar, and engage in the client activities on Park.
- Ensure the reception area is kept organised, clean and tidy at all times.
- Create, maintain and deliver accurate daily/weekly/monthly buildings reports/checklist, key management and H&S requirements.
- Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
- Represent with pride de St James values as well as the client’s ones.
- Any other duties as deemed necessary to support the client, customer, colleagues and St James.
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Knowledge and Skills
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- Previous experience in delivering exceptional customer service essential.
- Excellent command of the English language, both verbal and written.
- Experience of using Microsoft Office, PowerPoint and Excel essential.
- Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
- Excellent punctuality, outgoing and a can do/proactive attitude.
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