Imperial London Hotels
Guest Experience Porter
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Role: Guest Experience Porter at The Imperial - New Opening Hotel
Location: Bloomsbury, London
About Us
Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach.
This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London.
About The Role
We’re looking for a warm, proactive and guest-obsessed Guest Experience Porter to elevate every moment of a guest’s stay. You’ll be the friendly face greeting arrivals, the helpful guide answering questions, and the dependable support ensuring our lobby, driveway and guest areas run like clockwork.
What You’ll Be Doing
- Welcome guests with genuine warmth and assist with luggage on arrival and departure
- Escort guests to their rooms and give a quick, confident introduction to hotel facilities
- Offer helpful local knowledge — from transport options to neighbourhood highlights
- Respond swiftly to guest requests, ensuring every interaction feels personal and polished
- Keep the lobby, driveway and entrance immaculate, organised and guest-ready
- Manage luggage storage safely, accurately and with care
- Assist with taxis, ride-share services, transport arrangements and group movements
- Coordinate with Reception, Concierge and Housekeeping for seamless service flow
- Anticipate guest needs before they ask and deliver service in a calm, elevated and considerate manner
- Support busy periods with professionalism and clear communication
- Uphold all health, safety and security procedures
- Contribute positively to team briefings and continuous improvement
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Who You Are
- Experienced in guest-facing or hospitality roles with strong communication skills
- Warm, confident and naturally guest-focused
- Comfortable handling luggage safely and professionally
- A calm organiser with great attention to detail
- Able to communicate clearly in English to CEFR B2 level
- Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties
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What’s In It For You
- 28 days holiday, rising to 33 with length of service (including bank holidays)
- Access to ILH Training Academy programmes, apprenticeships and supported study
- Holiday Purchase Scheme
- Complimentary uniform dry-cleaning, plus discounted personal dry-cleaning
- Interest-free Season Ticket Loan
- Workplace Pension
- Team Member flat rate and 50% friends and family hotel discount
- 50% discount across ILH F&B outlets
- Discounted drinks at Blooms Café
- Employee-funded Health Cash Plan
- Local Bloomsbury discounts
- Early Pay access
- Shopping discounts with selected retailers
- Salary sacrifice schemes including nursery care, cycle to work, and technology
- Access to mental health first-aiders, wellbeing support and the Employee Assistance Programme
Ready to Shape Memorable Arrivals and Departures?
If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!
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