GuestReady
Guest Experience Specialist - Brazil
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
🏡 Join GuestReady as a Guest Experience Specialist GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, Malaysia and the UAE. Since our founding in 2016, we’ve aimed to revolutionize the short-term rental industry through innovative technology and a dedication to exceptional hospitality. We’re now looking for a proactive Guest Experience Specialist who is passionate about delivering outstanding service and elevating every guest interaction.
📌 Role Overview As a Guest Experience Specialist, you’ll be our guests' first point of contact, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay.
🎯 Key Responsibilities & Tasks
- Handle guest inquiries and support requests professionally and efficiently.
- Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests.
- Resolve booking-related issues promptly.
- Example: Help guests with changes to their reservations, cancellations, or payment concerns.
- Troubleshoot problems and escalate when necessary.
- Example: Coordinate with local teams to address maintenance issues or emergencies.
- Ensure a high level of guest satisfaction through personalized service.
- Example: Provide tailored recommendations to enhance the guest experience in their destination.
- Stay up to date with GuestReady’s systems and processes.
- Example: Use our internal booking platform to track and manage guest inquiries efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
🛠 What You Need to Succeed
- Fluency in English & Portuguese (written & spoken).
- Previous experience in customer service, hospitality, or similar roles.
- Strong communication skills and ability to multitask.
- Tech-savvy and comfortable with digital tools.
- Problem-solving mindset and ability to work under pressure.
- Availability for flexible shifts, including evenings, weekends, and holidays.
- A positive attitude in a fast-paced, remote environment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
🎁 Perks & Benefits
- Fully Remote Work
- Join a fast-growing global company shaping the future of travel tech.
- Work with an international, collaborative, and diverse team.
- Continuous learning, coaching, and growth opportunities.
- Well-being initiatives and a positive team culture.
🙌 Join Us on This Exciting Journey! Even if you don’t tick every box, we encourage you to apply! If you’re 70% the right fit, we’d love to hear from you—skills can be learned, and we’re all about growth.
GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together! 🚀
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location