Signature Aviation
Guest Operations Specialist EDI
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Guest Operations Specialist - Signature Aviation, Edinburgh FBO
Full time
Variable shift pattern covering days and nights
Starting salary from £29,000 + Benefits
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As a Guest Operations Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Programme. This will include:
- Carrying out ramp services
- Offering assistance to crews and liaising with ground handling services
- Carrying out quality checks
- Bulk fuel vehicles with Jet A1 and deliver Jet A1/Avgas fuel to our guests aircraft
- Liaising with guests, providing information relevant to their flight requirements
- Ensuring compliance with all requirements and guidelines, and formalities set by authorities
- Raising and processing invoices
- Assisting guests and suppliers with invoicing queries
- Proactively cross-checking invoices to ensure accurate billing
- Ensuring refreshment supplies are maintained and upholding the highest standards of cleanliness and presentation in all of our VIP areas and facilities
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This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you:
The important bits:
- Minimum of 18 years of age
- Ability to pass company background checks (criminal and motor vehicle), drug tests, and airport background check requirements in order to receive and maintain an airport security badge
- Must be insurable under the Company’s applicable insurance policies
- Must have the right to work in the UK and hold a full UK driving licence
- Excellent vision and coordination to safely move and/or direct aircraft and visually inspect aircraft fuel, including the ability to pass a colour vision test for the purposes of inspecting aviation fuel
- IT literate, with a good working knowledge of Microsoft Office products and the ability to communicate clearly and professionally via telephone and email
In addition:
- Ideally, proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality
- Excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times
- Adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations
- Comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy
- IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint
- Additional language skills would be an advantage
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What We Offer:
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
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