GUEST RELATIONS-ATTENDANT-CASUAL

Why Beebe?

Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.

Overview

The Guest Relations Attendant/Screener is responsible for providing exceptional customer service. In this high profile role, it is crucial to provide a good first impression by greeting everyone who enters the lobby. The Attendant is responsible for providing visitor passes and giving accurate directions. Must be able to work in stressful circumstances and maintain a positive attitude and professional appearance. Able to anticipate the needs of each patient/visitor. The attendant is responsible for screening patients, staff, and visitors for temperature and virus symptoms.

Responsibilities

• Performs Attendant/Greeter functions including but not limited to:
  • Greets everyone entering/exiting the lobby.
  • Asks all visitors, patients, vendors, team members, doctors for identification.
  • Provides visitor passes to those who do not have a Beebe Medical Center issued badge or RepTrax generated badge.
  • Verifies patient/visitor destination.
  • Provides accurate directions.
  • Takes patient, visitor, or staff temperature.
  • Asks screening questions for virus symptoms.
  • Provides a mask for any person entering who does not have a mask.
• First Impressions: Realizes this position is the entry way into Medical Center. Voice, appearance, behavior must support excellent customer service at all times. Is seen as a resource to patients and visitors at all times.
• Follows departmental and hospital policies for dress code and cell phone.
• Anticipates patients/visitors need including but not limited to: assisting patients/visitors with wheelchairs, transporting to their destination via wheelchair, physically escorting to their destination.
• Follows policy to provide routine information to the public about hospital departments, team members, patients, and meetings.
• Follows all HIPAA requirements and the "need to know".
• Ability to handle stressful situations.
• Is a problem solver by using critical thinking skills to assist patients/visitors.
• Responds to emergency events & hospital lobby emergencies following established protocol.
• Advises destination department of any patient who fails to pass screening questions or temperature check per protocol and responds accordingly.
• Advises any team member who fails to pass screening questions or temperature check recommended next steps per protocol.
• Advises any visitor who fails to pass screening questions or temperature check per protocol.
• Maintains necessary records.
• Ensures there is adequate supplies to perform the job.
• Care for/maintain department supplies and equipment in accordance to policies, including thermometers and other items necessary for screening patients.
• Ensures a clean working environment by keeping area neat and free of debris.
• Occasionally performs valet services of parking, retrieving, and delivering customer vehicles for the account establishment.
• Safe operation of customer vehicles in accordance with all applicable laws, ordinances, and policies.
• Other duties as assigned to assist in departmental needs.