a&o Hostels
Guest Relations Manager (all genders)
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Are you looking for a Guest Relations Manager (all genders) to manage and take care of our guest experience as a full-time job? Perfect! That's exactly what we offer! ✨
OUR OFFER
- 75% - 90% discount on private accommodation in all a&o hostels (depending on company affiliation)
- Subsidized language courses
- 100% coverage of your public transport costs (job ticket)
- Support for your further education in the form of various trainings
- Mental Health: We offer you free and anonymous mental health coaching from our independent partner „nilo" (www.nilohealth.com), who will support you with professional, private, and health-related challenges
- Of course, we provide drinks, fruit, and vegetables on a daily basis – and as hostel staff, you can join your team for the meals served at the buffet
- Seniority bonuses in the form of cash bonuses and additional vacation days
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YOUR JOB
- You are the primary point of contact for guests regarding questions, requests, and complaints
- You ensure a positive guest journey from first contact to departure
- You handle and respond to online reviews
- You will collaborate closely with housekeeping, F&B, and events teams
- You organise and support guest events & community activities
- You make sure to uphold quality and service standards
YOUR PROFILE
- You have strong communication skills and a genuine service mindset
- You are friendly, have an open personality with a passion for working with international guests
- Working in a team comes easy to you
- You have strong organisational skills and a proactive attitude
- You are resilient and flexible including willingness to work shifts, also weekends and public holidays
- You have solution-oriented thinking and solid complaint management skills
- Fluent in English, additional languages are a plus
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