Flying Odyssey Hot Air Balloon Safaris
Guest Relations Officer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role Description
The Guest Relations Officer is a part-time, hybrid role based in Greater London, with a mix of on-site work and work-from-home flexibility. This role involves welcoming guests, managing inquiries, and providing accurate information about balloon safari experiences and sustainable tourism practices. The Guest Relations Officer will coordinate bookings, handle check-in and check-out processes, and maintain clear communication between guests, operations teams, and partner organizations.
Day-to-day responsibilities include:
- Responding to phone and email queries
- Ensuring high levels of guest satisfaction
- Resolving concerns promptly
- Maintaining updated guest records
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The role also supports reception duties, contributes to improving guest experience processes, and represents Flying Odyssey’s values of safety, sustainability, and exceptional service.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Qualifications
- Candidates should possess strong Guest Relations and Customer Satisfaction skills focused on creating positive and memorable guest experiences.
- Candidates should possess Customer Service and Communication skills, including clear verbal and written communication and active listening.
- Candidates should possess Receptionist Duties experience, such as handling inquiries, managing bookings, and maintaining organized front-office processes.
- Previous experience in hospitality, travel, tourism, or luxury customer service is beneficial.
- Ability to work in a hybrid setup in Greater London, manage time effectively, and adapt to changing guest needs.
- Proficiency with basic office software and booking or CRM systems is an advantage.
- Knowledge of or interest in sustainable tourism, wildlife conservation, and East African travel is desirable.
- Relevant education or training in hospitality, tourism, or customer service is preferred but not mandatory.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location