Exceptional Hospitality Starts with You

As a Guest Service Agent, you’re not just supporting both departments of Front Office and Food & Beverage – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here's what you'll do during a typical day:

• Supporting both the Front Office and Food & Beverage team when the business requires, you will be fully trained in both departments.
• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, luggage assistance, and providing welcome materials.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest enquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Work in all areas of Food and Beverage including Restaurant & Bar: take and deliver customer orders, consistently demonstrating high levels of customer service; up-sell with the latest departmental incentives; ensure cleanliness of work areas; comply with local licensing laws.
• Strive to achieve departmental targets.
• Comply with hotel security, fire regulations, and all health and safety legislation.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.