The Rathbone Hotel
Guest Service Assistant
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Company Description
The Rathbone Hotel is a townhouse-style boutique hotel tucked away in a quiet corner of Fitzrovia, just off Charlotte Street, one of London’s most characterful neighborhoods. Surrounded by cafés, bars, and top restaurants, the hotel combines comfort, personality, and a refined sense of style. Its warm, intimate spaces are designed to create an immediate sense of ease for guests from the moment they arrive. Each of the 72 individually designed rooms and suites blends classic charm with contemporary touches, offering a calm sanctuary after a day in the city. With Soho, Bloomsbury, Theatreland, Oxford Street, and the British Museum only moments away, The Rathbone places guests at the heart of London’s cultural life while maintaining the charm and intimacy of a townhouse retreat.
Role Description
The Guest Service Assistant is a full-time, on-site role based at The Rathbone Hotel in London. This role focuses on delivering welcoming, efficient, and personalized service to guests from arrival through departure.
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Daily Responsibilities Include:
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- Greeting guests
- Assisting with check-in and check-out procedures
- Managing reservations
- Responding to guest inquiries in person, by phone, and via email
The Guest Service Assistant supports concierge-style services such as:
- Providing local recommendations
- Coordinating transport
- Assisting with restaurant and theatre bookings
Additional Tasks Include:
- Handling payments
- Maintaining accurate guest records
- Liaising with housekeeping and other departments to meet guest needs
- Ensuring public areas and front desk spaces remain tidy and inviting
Qualifications
- Strong guest service and hospitality skills, with a genuine commitment to creating a welcoming and comfortable experience.
- Effective communication and interpersonal skills, including clear spoken and written English and the ability to interact confidently with diverse guests.
- Organizational and time management abilities, including handling multiple tasks, managing reservations, and maintaining accurate records.
- Problem-solving and conflict resolution skills, with sound judgment and a calm, professional approach under pressure.
- Basic administrative and IT skills, including use of hotel reservation systems, email, and standard office software.
- Knowledge of Opera is desirable.
- Previous experience in front desk, reception, or customer-facing hospitality roles is highly beneficial.
- Flexibility to work shifts, including mornings, evenings, weekends, and holidays as required by hotel operations.
- A professional, courteous demeanor and a presentable appearance consistent with a refined boutique hotel environment.
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