Dorchester Collection
Guest Service Coordinator Shift Leader
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We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Service Coordinator Shift Leader you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get
As a Guest Service Coordinator Shift Leader at Coworth Park, here are just some of the great benefits you will receive:
- Fantastic Employee bonus scheme and Excellent Service charge
- Complimentary stays including breakfast across the Dorchester Collection Hotels
- 50% F&B discount at selected bars and restaurants within the Dorchester Collection
- Vibrant Social events that bring employees together including Summer party and Winter ball
- Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
- Apprenticeship, training and development opportunities
- Access to immediate well being advice, because We Care about our employees
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What you'll do:
- Supervise Guest Service Receptionists, assisting them with issues that may arise and ensuring that all tasks are completed up to standards
- Assist with Check in and Check out
- Supervise the billing, ensuring folios are up to date and accurate
- Liaise directly with the VIP guests ensuring all their needs are met
- Deal promptly and effectively with any guest concerns
- Conduct a shift handover in conjunction with the Guest Service Manager at the end of each shift.
- To assist the Guest Service Managers when needed
- To be responsible for identifying any training needs of the Guest Service Coordinators staff and communicating these to management
- Carry out on the job training with all Guest Service Receptionists
- Act as an ambassador of the hotel
- Attend any training courses may seem beneficial
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What you'll bring
- Passionate about hospitality and delivering a 5* service to our guests
- Customer service orientated
- Experience of Opera
- Excellent IT knowledge including Microsoft Office
- Good written and spoken English
- Team player
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchestercollection.com
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