LGH Hotels Management Ltd
Guest Service Manager
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Holiday Inn Glasgow Airport
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The Opportunity
This is a truly flexible, multi skilled position working across the full hotel operation, adapting to the needs of the business and supporting teams wherever great service is needed most. We are looking for a Guest Service Manager who will play a key role in delivering exceptional guest experiences across all departments within the hotel. Working closely with the General Manager and Operations Manager; this role is responsible for ensuring high service standards, driving guest satisfaction, supporting daily operations and creating memorable experiences for guests throughout their stay.
The Guest Service Manager acts as a visible leader within the operation, supporting the team on the floor, handling guest feedback professionally and ensuring all outlets operate efficiently while maintaining brand standards. No two days will be the same — and that’s exactly what makes this role so rewarding.
What You’ll Be Responsible For
- Delivering outstanding customer service across all areas such as Reception, Conference & Events, Restaurant & Bar and Housekeeping
- Delivering friendly, professional and attentive service to guests in a fast-paced environment.
- Ensuring all public areas, guest spaces and operational areas are maintained and presented to the highest possible standards.
- Being visible, approachable and engaged, helping guests feel welcomed, supported and valued.
- Working collaboratively with colleagues across the hotel to ensure smooth operations.
- Coach and motivate the team to deliver exceptional guest experiences.
- Taking pride in high standards, attention to detail and a job well done.
- Handle guest satisfaction scores and implement improvements were needed.
- Support VIP arrivals, loyalty member recognition and special occasions.
- Promote upselling opportunities across all Food and Beverages outlets.
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Benefits
- Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
- Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
- Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
- Eye care
- Free legal & money advice
- Counseling sessions
- Hospital & death benefit plans
- Cycle to work scheme
- Wellbeing tips and support fitness videos
- Recipe ideas
- Advice on keeping active and healthy living
- Wellbeing podcasts and tv
- Breathing exercises
- 24/7 advice and support line
- Team reward & recognition
- Free meals on duty
- Free parking
Who This Role Is For
This role is an excellent opportunity for someone who:
- Passionate about hospitality and guest experience.
- Enjoys being hands‑on and visible, leading from the front rather than behind the scenes.
- Is a natural people‑person who gains satisfaction from helping others grow and succeed.
- Professional, approachable and confident individual.
- Thrives in environments where learning, variety and development are encouraged.
- Is motivated by responsibility, trust and the chance to make a real impact.
- Has the ability to remain calm under pressure especially when dealing with customer feedback.
If you’re passionate about hospitality, eager to broaden your leadership skills and motivated by creating outstanding guest experiences through strong, supported teams, this role offers development, challenge and a clear step forward in your career.
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Hotel
The Holiday Inn Glasgow Airport is conveniently located within the Glasgow International Airport complex, providing easy access to the city centre with a 24-hour bus service just 10 minutes away. Situated right by the M8 motorway, our hotel features 300 modern and comfortable bedrooms, along with a Meetings & Events facility catering to our corporate clients.
The hotel offers a range of amenities to ensure a pleasant stay. Guests can enjoy free Wi-Fi throughout the hotel, on-site parking. Our stylish guest rooms are equipped with comfortable beds and pillow menus to ensure restful nights. In the hotel’s restaurant, you can enjoy a traditional full Scottish breakfast buffet, as well as a variety of dishes including steaks and burgers. After a long day, relax in the lounge bar and catch live sports on two widescreen TVs, or order from the 24-hour room service menu.
For business travellers, the hotel offers 18 flexible meeting rooms that can host up to 250 delegates. The Scottish Exhibition and Conference Centre is just a 15-minute drive away, making it convenient for attending events. Additionally, the Intu Braehead shopping and leisure complex, which includes a cinema, nightclubs, and a bowling alley, is just a short drive away.
About Us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.
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