Guest Service Team Member - Days & Nights

Department:

Front Office

Employment Type:

Part Time

Location:

Holiday Inn - London Brentford Lock

Compensation:

£13.44 / hour

Description

Picture this: the doors open, and you’re the first friendly face our night guests see. You welcome them with warmth, check them in smoothly, and before long they’re feeling right at home. Later, you might be recommending your favourite local spot, helping a couple discover a hidden gem, or making sure a weary traveller has everything they need for a good night’s sleep. Every shift is unique, new guests, new stories, new chances to make someone’s stay special. As a Night Guest Service Team Member, you’re more than part of the team - you’re part of the memories our guests will take with them long after they leave.

Key Responsibilities

As the friendly face of the hotel at night, you’ll play a key role in making sure our guests feel comfortable, cared for, and safe. Here’s what you’ll bring to the role:

• A warm, approachable personality that helps guests feel at ease the moment they arrive.
• Confidence in handling late check-ins, guest requests, and those unexpected “night-time” moments with calm and professionalism.
• Great communication skills, with a knack for sharing local tips and hotel know-how to make each stay extra special.
• Flexibility to support across departments when needed, whether that’s helping with light cleaning, preparing simple food & drink, or liaising with housekeeping.
• A strong sense of responsibility, keeping things running smoothly and ensuring guests enjoy a safe and restful night.