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Trump Turnberry is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.
Position Purpose:
To welcome guests to the Hotel, answer guest questions, and resolve guest problems. To perform check-in, check-out duties, and receive payments from guests. The position is available on a casual 'as and when' required basis.
Essential Functions:
- Ensure prompt, efficient, and courteous reception of guests
- Record and administer arrivals and departures
- Communication and recording of complaints
- Be aware of daily functions, events, VIP and group arrivals
- Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests
- Accurate receipt of payments from guests for their stay
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Qualification Standards:
- Must be eligible to live and work in the UK
- The successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
- You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
- Candidates must be passionate about delivering excellence in customer service
- Previous experience in Hospitality preferred but not essential
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Benefits include:
- Subsidised staff accommodation (if required)
- Access to a meal on duty in the staff canteen
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop
- Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions)
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available
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