About the Role

Role is primarily hosting role requiring standing, walking, and hosting visitors during the course of the day (1 hour at a time minimum). The role is based in the lobby, reception areas. Additionally, this would cover across building and meeting room floors where moving around the floor is a necessity to ensure each meeting room is attended to and visitors are hosted to ensure a smooth operation is carried out in the building.

Key Responsibilities

• Service Excellence
  • To ensure that all visitors experience service excellence consistently, providing a warm, courteous, and prompt welcome on arrival and throughout the client journey.
  • To host the main reception area energizing the space and creating lasting impressions.
  • To provide an information service for the local area and liaise as a point of contact between clients and hosts, enhancing service with a concierge approach.
  • Fluency of both internal and external VIPs to constantly recognize and deliver service excellence.
  • Communication between team members to ensure smooth transitions throughout the building.
  • Liaising with PA/EA teams, clients & visitors, and providing excellent customer service – creating “wow” moments when the opportunity arises.
  • Ensure that the visitor and client spaces are immaculate at all times, taking ownership of the space and reporting issues appropriately.
  • Proactively deal with enquiries and requests in person, via the telephone, or email, in a timely and professional manner.
  • Continually develop expertise of business operation and client knowledge to exceed in service delivery.

Experience and Skills Required

• Proven track record in fast-paced customer service settings where you've successfully managed multiple requests and priorities.
• Comfortable using Microsoft Office applications (Outlook, Word, Excel, Teams) for daily tasks.
• Previous experience welcoming visitors and managing front desk operations in a professional environment.
• Positive, proactive attitude with a solution-focused mindset.
• Adaptable approach to changing priorities and workplace needs.

Location

On-site – Sheffield, GBR

Job Tags

• Hiring

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

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