Marriott
Guest Services Centre Agent - Sheraton Grand London Park Lane
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Guest Service Centre Agent
We are hiring for a Guest Service Centre Agent, based at The Sheraton Grand London Park Lane Hotel – A Grand Experience Crafted in Mayfair
Rewards for work... Benefits for your lifestyle
- Part of Marriott International, the world's largest hospitality company, offering exceptional career development opportunities.
- World-class learning and development programmes.
- Discounted room nights and food & beverage across Marriott hotels worldwide.
- Complimentary meals whilst on duty.
- Access to flexible benefits that support your wellbeing.
- Eligible for Accommodation Service Charge.
Your place of work, what to expect
The Sheraton Grand London Park Lane is one of London's most iconic Art Deco hotels, perfectly positioned in the heart of Mayfair. Blending timeless elegance with modern luxury, the hotel is renowned for delivering exceptional service and unforgettable guest experiences. From our beautifully appointed rooms and suites to our vibrant restaurants, bars and event spaces, every detail is designed to create memorable moments for our guests.
As a Guest Service Centre Agent, you will be a vital link between our guests and hotel departments, ensuring every enquiry and request is handled efficiently, professionally and with genuine care. As the first point of contact for many guest interactions, you will deliver exceptional service over the telephone, coordinate guest requests, provide information about hotel facilities and services, and help create seamless experiences throughout each guest's stay.
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What we're looking for:
- Previous experience in a customer service, call centre, hotel operations or hospitality environment preferred.
- Excellent telephone etiquette and communication skills.
- A friendly, professional and guest-focused approach.
- Strong organisational skills with the ability to multitask in a fast-paced environment.
- Confidence using hotel systems and handling multiple requests accurately.
- A proactive mindset with strong problem-solving abilities.
- Flexibility to work shifts, including evenings, weekends and public holidays.
- Ability to work collaboratively with all hotel departments to ensure prompt guest service delivery.
Previous hotel Reception or Front Office experience is highly desirable
At Sheraton Grand London Park Lane, every guest interaction is an opportunity to create a memorable experience. As part of our Guest Service Centre team, you will play an essential role in delivering seamless communication, ensuring guest requests are handled efficiently, and bringing our commitment to exceptional hospitality to life with every call.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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